Veera Venkata Surya Sai Prakash Manyam
Kakinada
Summary
Python Support Engineer with 2.5 years of experience in application support and automation. Proficient in Python scripting, SQL, and backend API integrations. Expertise in monitoring metadata scans and troubleshooting data governance tools, such as Microsoft Purview. Proven ability to optimize automation scripts and collaborate with vendors to enhance client support and incident resolution.
Work History
Python Support Engineer
HCL Technologies
02.2022 - Current
- Handled client service requests for metadata extraction from data governance portal and updates via backend API calls.
- Monitored scheduled metadata scans, troubleshooting and resolving configuration issues as needed.
- Maintained scheduled scripts to extract metadata backups from governance tool to database.
- Developed optimized Python scripts for metadata extraction and reporting based on client needs.
- Raised and tracked application-level issues with Microsoft Support until resolution.
- Contributed to knowledge base documentation and process improvements for support tasks.
- Automated metadata extraction tasks, achieving 50% reduction in turnaround time.
- Implemented proactive monitoring scripts, resulting in a 90% decrease in scheduled script failures.
Education
Bachelor of Technology (B.Tech) - Electronics And Communication Engineering
08-2022
Skills
- Programming languages: Python, SQL, HTML, Java
- Cloud services: Azure basics
- Database management: MySQL
- Data governance: Microsoft Purview
- Technical support: Troubleshooting, application support
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Tamil
Beginner (A1)
A1
Timeline
Python Support Engineer - HCL Technologies
02.2022 - Current
Krishna University - Bachelor of Technology (B.Tech), Electronics And Communication Engineering
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