Senior QA/Test Manager with 15 years of experience in Functional, Application, ETL, and Salesforce testing across Market Research, Insurance, Telecom and Life Science domains. Proven expertise in test strategy, leadership, and delivering zero-defect releases. Adept at managing cross-functional teams, streamlining QA processes, and ensuring high-quality software delivery.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Senior QA/Test Manager
Capgemini
01.2016 - Current
Led end-to-end functional, system, integration, and UAT testing for enterprise-grade web, CRM, and ERP applications.
Directed cross-functional QA teams of up to 12 members across onshore/offshore models, ensuring timely delivery of high-quality releases.
Prepared comprehensive test strategies, plans, and traceability matrices covering 100% of business requirements.
Collaborated with BAs, developers, and product owners to clarify requirements and prevent defects early in the SDLC.
Managed defect lifecycle using JIRA, ensuring resolution of critical issues before release.
Led functional and integration testing for Salesforce CRM modules including Opportunities, Quotes, Orders, and Assets.
Validated 360 Customer View and ensured data consistency across Salesforce and integrated systems.
Defined and enforced QA policies and governance frameworks to ensure process consistency across projects.
Managed test budgets, resource allocation, and vendor coordination.
Facilitated stakeholder workshops and executive status reviews, aligning QA outcomes with business goals.
QA Lead
Amber Road Software Pvt Ltd
2013 - 01.2016
Directed functional, regression & integration testing across web.
Performed ETL testing by validating data extraction, transformation, and loading processes between source and target systems.
Created complex SQL queries to verify data integrity, transformations, and reconciliation between databases.
Worked closely with data engineers to troubleshoot data quality issues and ensure accuracy in data migration projects.
Created and executed test cases for custom objects, workflows, validation rules, and triggers within Salesforce.
Established KPI-driven performance monitoring for QA teams, improving efficiency by over 20%.
Led risk-based testing approaches, prioritizing high-impact areas to optimize coverage and timelines.
Senior Associate Consultant
Genpact
01.2009 - 2013
Executed functional & system test cases; collaborated in UAT with client teams.
Maintained test documentation & tracked defects in Jira.
Conducted regression and smoke testing to validate product stability during releases.
Created and maintained test data sets and environments for smooth test execution.