Velamakanni Krishna Kiran

• Performing Windows Patching activity for the entire customer environment with the help of Batch Patch Tool and Windows server update services (WSUS)
• Enhanced system performance by optimizing VMware configurations and settings.
• Established effective monitoring and alerting strategies for early detection of potential system issues, enabling swift resolution and minimal impact on end users.
• Collaborated with cross-functional teams to deploy, upgrade, and maintain VMware infrastructure effectively.
• Contributed to the successful completion of numerous IT projects by providing expert VMware administration support throughout all stages of planning, implementation, and post-deployment maintenance.

• Providing Technical Support and assistance to Dell EMC customers directly, addressing / resolving issues with EMC Networker backup application and VBA (VMware Backup Appliance) and resolving technical problems that require onsite maintenance.
• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Implemented technical solutions to solve customer issues and increase satisfaction.
• Reduced response times by prioritizing urgent requests and escalating issues when necessary.

• Provided Technical Consulting and assistance to JPMORGAN directly, Job role is to deploy Windows (server 2008 R2 and 2012) and Linux (RHEL 6.6 and RHEL 6.7) OS on VM's, HP ILO and Dell IDRAC
• Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
• Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
• Analyzed quality and performance data to support operational decision-making.

• Final Grade: 60%

Percentage: 56.00

Percentage: 59.00