16+ years in IT Services, predominantly servicing capital markets and insurance Clients , leading projects in Microsoft Platform. Last few years providing agile coaching to projects at offshore and enabling Clients to realize value from offshoring/outsourcing. Currently part of digital transformation programs that put customer experience (CX) at the center and adopt digital tools to provide hyper personalized experience to the customer.
Offshore Delivery Manager for NA Insurance Clients in Midwest. Managing multiple Teams distributed across India with a peak headcount of 50 Team members. Projects net size total to $3-$5 million in revenue. Ensure Teams deliver on commitments to Client, coach them on distributed agile best practices and create additional value to Clients by continuous improvement exercises, innovation (design thinking) , automation and digital transformation using Artificial Intelligence. Work with Strategy & Consulting to drive business growth.
Offshore Technical Lead for C#, ASP.Net applications in Engineering Services domain.
Started career as campus recruit and progressed to Project lead. Application development experience in C#, Winforms and WPF for capital markets Clients. International work experience in London UK between 2007-2008 as onshore co-ordinator.
Agile Coaching
PMI - Agile Certified Practitioner
Microsoft Certified : Azure Fundamentals
Certified SAFe® 5 Agilist
PMI - Agile Certified Practitioner