VELU MANIKANDAN
Chennai
Summary
B.Sc Mathematics graduate with highly insightful quality analyst/ application team with over 5.2 years experience of working in implementing the consistent application for the global policies and procedures. Through research detailed records and solid communication skills will always maintain a high level of customer service foe clients and employers at all times.
Overview
5
5
years of professional experience
Work History
Administrator
Meenakshi General hospital
11.2021 - Current
- Managed payroll and benefits for 100+ employees and solved problems related to them
- Communicated closely with the head of operation regarding their needs, concerns and issues
- Ensured payable accounts, employee benefits, inventory and invoicing records were organized and managed accurately
- Developed good relationship with customer's vendors and guests to present the company in a professional manner
- Created and updated spreadsheets and presentations for weekly, Monthly & quarterly updates to upper management.
- Maintained personnel records and updated internal databases to support document management.
Senior Process Associate–United Health Group (Quality Analyst)
Wipro Limited
12.2016 - 01.2019
- Managing job assignment to team members on daily basis, monitoring their performance or queue adherence, volume & quality
- Supporting & training of new associates and trained on various platforms (MD Splits)
- Tracking quality and utilization metrics File and track on tickets, following on block to proc Handling customer's escalation mailbox
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
Education
B.SC Mathematics - Mathematics
DG Vaishnava College
Chennai04.2016
Skills
- Process Improvements
- Quality Assurance
- Work Planning and Prioritization
- MS Office(Excel, Word & PowerPoint)
- Customer Service
- Record-keeping and File Management
Accomplishments
- Cleared First line Manager Exam and training with 98%
- Received “Bps Star Performer Award” for three months.
- Received “Client Appreciation” for presenting process walk through in a very clean manner. Named as “Quarterly Best Performer” in Client Newsletter.
Languages
TAMIL
ENGLISH
Personal Information
- Father's Name: KANNIYAPPAN C
- Date of Birth: 03/26/1996
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Managementinformationsystem
Publishing Quality Dashboard by calculating team EFR rate, Preparing weekly deck PPT with VOC and process Roadblocks., Publishing Team Utilization report to ensure the team performance., Maintaining Attendance members tracker of team
Declaration
I, hereby certify that above mentioned details are facts from my academic, professional & personal efforts.
I shall arrange reference, as require.
Timeline
Administrator
Meenakshi General hospital
11.2021 - Current
Senior Process Associate–United Health Group (Quality Analyst)
Wipro Limited
12.2016 - 01.2019
B.SC Mathematics - Mathematics
DG Vaishnava College