Venessa Chettiar
Business Development And Sales Operations
Mumbai,MH
Summary
Sales and Customer Success professional with 11+ years of experience in managing client relationships and partner engagements.
Hard-working and self-motivated to learn, grow and excel by harnessing network connections, promoting products and expanding territories.
Overview
2
2
years of post-secondary education
14
14
years of professional experience
Work History
Senior Manager
Healthindia Insurance TPA Services Pvt Ltd
, Maharashtra
10.2020 - 01.2021
- Retention and acquisition of existing and prospective customers through direct connect and also through broker relationships.
- Build pipeline of prospective clients and maintain list to more than 3X of the expected targets.
- Build and promote strong and long-lasting customer/partner relationships through timely service delivery in co-ordination with the stakeholders.
Manager
Medi Assist Insurance TPA Pvt Ltd
Mumbai, Maharashtra
05.2019 - 09.2020
- Achieved PUM of Rs 50Cr for the FY21.
- Achieved 138% of the allocated TPA targets for FY20 and 300% of the Wellness targets.
- Build and manage customer and broker relationships, identify and approach prospective clients, maintain prospective list to more than 3X of the expected targets.
- Achieve Wellness and wellbeing targets through Annual health checks, health camps, health management, webinars, risk analysis and reporting.
- Expertise in MIS, TPA evaluations and presentations, follow ups and closure.
Manager
De Lage Landen Financial Services India Pvt. Ltd
Mumbai, Maharashtra
03.2015 - 11.2017
- Preliminary financial checks, financial plotting and drafting of a comprehensive loan/lease application for credit review and approval.
- Co-ordination, training and liaising with Third Party vendors.
- Coordination with Vendor Partners like Philips, Carl Zeiss, GE etc. and dealers on invoices, PODs, sharing MIS on delivery orders, expected deliveries and funding projections.
- Operational activities including Charge creation, MIS management, document pendency, post sales query resolution, initiation and execution of new programs and UAT for new applications.
Business Development Manager
IndiaFirst Life Insurance Company Ltd
Mumbai/Bangalore
10.2009 - 12.2014
- Handled 8 branches in Mumbai : New Business & Channel Management.
- Set up Operations, Sales Support activities for Vijaya Bank & Muthoot Group in Bangalore.
- Worked as Corporate Business Support handing Query Management, New Business and Renewal documentation related to Group Funds, group term and other related business.
- Others responsibilities included MIS management, execution of new programs, R&R programs, RFPs, customer contacts, CRM activities, Corporate communications and company presentations, managing special events, executive summits and sales development activities.
Regional Training Manager
Reliance Life Insurance Company Ltd
Mumbai
10.2007 - 09.2009
- Handled Mumbai, Pune and Nashik region with a team of 9 Trainers, 3 trainers in each region providing training and development support to the sales team.
- Advisor training for different levels including IC-33 and other internal trainings both in house and at associate locations.
- Mentoring new advisors on sales calls and provide feedback on the call flow; follow up with the agent and helped in successful sale closure.
Customer Service Associate
05.2004 - 08.2006
- Worked in the UK process handling calls providing technical and billing query resolutions.
- On job training for the new team members and assisting managers with floor supervising.
Education
Bachelor of Arts - Arts
St. Andrew’s College
Mumbai 06.2006 - 05.2007
Diploma in Professional Cookery, Level 5 - Culinary Arts
North Shore International Academy
Auckland, New Zealand 11.2010 - 12.2011
Skills
Sales development
Client Relations
Sales Operations & Customer Service
Problem Resolution
Cross-functional collaboration
Documentation and reporting
Timeline
Senior Manager
Healthindia Insurance TPA Services Pvt Ltd
10.2020 - 01.2021
Manager
Medi Assist Insurance TPA Pvt Ltd
05.2019 - 09.2020
Manager
De Lage Landen Financial Services India Pvt. Ltd
03.2015 - 11.2017
Diploma in Professional Cookery, Level 5 - Culinary Arts
North Shore International Academy
11.2010 - 12.2011
Business Development Manager
IndiaFirst Life Insurance Company Ltd
10.2009 - 12.2014
Regional Training Manager
Reliance Life Insurance Company Ltd
10.2007 - 09.2009
Bachelor of Arts - Arts
St. Andrew’s College
06.2006 - 05.2007
Customer Service Associate
05.2004 - 08.2006