Venkadeshwari J
Valliyur, Tirunelveli
Summary
Dedicated Customer Service Specialist experienced in prioritizing and multi-tasking within fast-paced environments. Achieved team and organizational goals through effective collaboration and resolution of escalated customer support issues. Focused on delivering value and driving professional growth within a dynamic organization.
Overview
2
2
Languages
6
6
years of professional experience
Work History
CUSTOMER SERVICE EXECUTIVE
MUTHOOT FINCORP LTD
Valliyur
11.2025 - Current
- ( CURRENTLY WORKING )
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved escalated customer complaints using clear communication.
- Managed daily customer service operations and staff schedules.
- Monitored service calls, emails, and chat interactions for quality.
- Updated customer records and case notes in CRM systems.
Project Executive
THIKA TECH SOLUTIONS
Valliyur
01.2023 - 05.2025
- Provided direction, guidance and support to team members throughout the duration of projects.
- Coordinated project schedules, milestones, and deliverables across technical teams.
- Organized meetings, agendas, and follow-up tasks for project activities.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
BRANCH EXECUTIVE
KOSAMATTAM FINANCE
01.2021 - 01.2023
- Handled customer inquiries regarding loan terms and account status.
- Processed repayment entries and updated daily collection registers.
- Assisted branch staff with gold loan disbursement paperwork.
- Conducted market research and analysis to identify potential business opportunities.
Roles and Responsibilities
- Develop Business and Marketing plans
- Respond to the client queries regarding the products in a timely fashion
Education
Bachelor of Electronics and Communication Engineering -
Anna University
VallioorHigher Secondary School Certificate (State Board) -
Fathima girls Hr. Sec. School
VallioorSecondary School Leaving Certificate (State Board) -
Fathima girls Hr. Sec. School
VallioorSkills
- Loan assessment
- Financial transactions
- Customer relationship management
- Account management
- Customer retention
- Clear communication
Personal Information
- Date of Birth: 1997-03-13
- Gender: Female
- Marital Status: Unmarried
Languages
Tamil
First Language
English
Proficient
C2
DECLARATION
- Date of Birth: 1997-03-13
- Gender: Female
- Marital Status: Unmarried
Timeline
CUSTOMER SERVICE EXECUTIVE
MUTHOOT FINCORP LTD
11.2025 - Current
Project Executive
THIKA TECH SOLUTIONS
01.2023 - 05.2025
BRANCH EXECUTIVE
KOSAMATTAM FINANCE
01.2021 - 01.2023
Roles and Responsibilities
Bachelor of Electronics and Communication Engineering -
Anna University
Higher Secondary School Certificate (State Board) -
Fathima girls Hr. Sec. School
Secondary School Leaving Certificate (State Board) -
Fathima girls Hr. Sec. School