Senthilkumar R
TRICHY
Summary
To Work in an organisational where technical skills and spirits are fully utilised to pursue a challenging profession and contribute towards organization goals.
Overview
7
7
years of professional experience
Work History
Customer Relationship Officer
Velicham Finance Private Limited
09.2023 - 06.2026
- Explained loan products, EMI details, interest rates, and repayment terms to customers.
- Facilitated Business Loans, Personal Loans, and Secured Loans, enhancing customer access to financing options.
- Supported customers in loan application submission, form filling, and documentation.
- Collected required KYC documents, verified customer details, and ensured eligibility.
- Conducted field visits, customer verification, and business assessment for loan sourcing.
- Conducted follow-ups with customers on EMI collections, repayment reminders, and queries to ensure satisfaction and compliance.
- Maintained customer records, updated system entries, and coordinated with the branch team.
- Provided good customer service and helped in achieving monthly loan targets
- Delivered microfinance services, addressing diverse financial needs and supporting customer financial stability.
Member Relationship Associate
Credit Access Grameen Limited
11.2019 - 03.2021
- Provided exceptional customer service, addressing queries to foster high satisfaction levels.
- Identified and resolved customer needs, enhancing overall satisfaction.
- Provided clerical support by organising documents and scheduling meetings for associated departments, ensuring smooth operations.
Group Credit Officer
Fullerton India Credit Co. Ltd.
01.2019 - 09.2019
- Assessing customer creditworthiness based on income, business activity, and repayment capacity.
- Managed a portfolio of loans, monitoring compliance with terms and identifying risk factors.
- Conducting field visits for customer verification and credit assessment.
- Coordinated with branch teams to streamline loan application and approval processes.
- Implemented credit policies and procedures to minimise bad debts and improve recovery rates.
- Verified customer documents to ensure accuracy for efficient loan processing.
- Guiding customers on loan products, eligibility, and required documentation.
- Submitted credit and loan applications to underwriters for verification and recommendations.
- Maintained customer records and followed up promptly on approvals and disbursements.
- Answered customer inquiries concerning credit standing, loan balances and penalties.
Education
D.M.E -
Sri Rengeswara Polytechnic College
Pottireddipatti01-2016
12th -
Govt.,BoysHigh School
Mettupalyam01-2012
10th -
Govt,BoysHigh School
Mettupalyam01-2010
Skills
- Customer relationship management
- Document verification
- Loan assessment
- Loan processing
- Field verification
- Customer service
- Team collaboration
- Problem solving
- Decision making
Languages
Tamil
Proficient
C2
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Customer Relationship Officer
Velicham Finance Private Limited
09.2023 - 06.2026
Member Relationship Associate
Credit Access Grameen Limited
11.2019 - 03.2021
Group Credit Officer
Fullerton India Credit Co. Ltd.
01.2019 - 09.2019
D.M.E -
Sri Rengeswara Polytechnic College
12th -
Govt.,BoysHigh School
10th -
Govt,BoysHigh School