Venkades Murali Arjunan

General Purpose

• Act as the aggregated point of contact for operations of the Payroll and Transition Services
• Work with Customer Payroll Vendor(s) in in executing on Payroll and Transition Services and
• reporting on overall service delivery

Major Roles & Responsibilities

• Own and manage service delivery across delivery centers;
• Monitor end to end delivery of all Payroll and Transition Services processes, including interacting with Customer Payroll Provider(s), as needed, in the execution and delivery of the same;
• Evaluate performance against contractually committed SLAs and other commitments, along with the Provider Regional Service Delivery Leads;
• Initiate, manage and monitor implementation of all changes to contracted/agreed services.
• Engage with Customer and work with the Regional Service Delivery Leads to ensure satisfaction of service levels, ensure alignment of service delivery and business needs; and resolve service requests/issues.
• Serving as the point of immediate escalation in the event of a SLA failure;
• Responsible for ensuring that the process documentation is updated in the region;
• Conducting periodic business reviews and providing regular reports to the Client Global Payroll Program Lead;
• Leading the assessment and management of the risks associated with outsourced delivery model in the region;
• Responsible for ensuring the Business Continuity Plans and Disaster Recovery Plans for the region are up to date and tested periodically;
• Support the service delivery teams in resolving Service Issues;
• Supporting the Provider Global Process Owner to drive ongoing cost reductions, continuous improvement and any transformation efforts;
• Resolve or escalate process area-specific Service Issues that relate to the underlying process design

• Handling US Payroll was specialized in processes like Tax Entries, Off-cycle check, Garnishment Pre and Post payroll activities
• Maintain 100% accuracy in transactions
• Responsible for the data management and quality audit of payroll processing
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Worked well in a team setting, providing support and guidance.
• Developed strong communication and organizational skills through working on group projects.

• SAP certified associate in THR81 module from SAP
• Member of Global SuccessFactors CoE team Mumbai (Accenture)