Venkat Raman Kupraj
AVP Digital
Chennai
Summary
18+ years of overall experience with 8+ years specializing in digital strategy and digital transformation roles, delivering exceptional results in financial performance and operational efficiency.
Expertise in developing and executing digital strategies that align with organizational goals and drive measurable outcomes
Had lead multiple cross function engagements with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands
Overview
12
12
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
AVP Digital Reengineering Services
Sutherland
Chennai
01.2023 - Current
- Lead the Configuration side of Production Floor Automation (PFA) across all key geographies
- Fungible pool of PFA configurations
- Supply side diversity to further drive speed and scale of production floor automation configurations
- Attained $17 Million overall PFA saving in FY-23, 0.2 impact in CM
- One of the transformation project in FY-23 is Project Lighthouse with a vision of enabling Vision Impaired personnel as Frontline Consultants (revenue generating) through digital. We have hired 52 vision impaired consultants one of the industry first, applauded by marque clients
Sr. Director
Sutherland
Chennai
10.2019 - 12.2022
- PFA Lead for APAC driving $8.5 Million PFA saving year on year
- Build 'A-player' team who were heading geos in APAC (India, Philippines, China & Malaysia)
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- In this 3 years period 2 transformation projects
- One of the challenge due to pandemic is managing IT Assets (~25Million USD of assets where been issued to workforce), developed & deployed IT Asset Management Services (Process, Technology, People (driving compliance) across the global and improved asset return from 35% to 80%
- Due to pandemic one another major challenge is hiring & providing exceptional experience for New Hire, worked with cross-function team on creating a technology solution which helped on increasing the first-day show from 22% to 87% within 3 month
Director PFA
Sutherland
Chennai
10.2017 - 09.2019
- Lead PFA for India with a target of $3.5 Million year on year
- Responsible for creating PFA pipeline, deployment of PFA for reducing consultant, frontline manager effort to improve efficiency and productivity
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- 2 major initiatives in this period
- Creation of reusable component to reduce the cycle-time of PFA configuration from 62 days to less than 22 days
Sr. Manager NPS Practice
Sutherland
Chennai
11.2015 - 10.2017
- As a NPS Practice lead spearheaded 8 (>5 Million USD yearly revenue) brown field projects (Reactive Delivery Standardization) for improving financial, non-financial, client relationship
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotions requests
- Implemented Kaizen (Continuous Improvement) culture in production floor
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- 2 major projects
- Improved Customer NPS from -4 to 42 for a major Fin-tech company through process improvement
- Reduced handle time by 18% for a major retail company through lean process improvement
Manager NPS Practice
Sutherland
Chennai
05.2011 - 10.2015
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
MBA - Micro Masters in Business Management
IIM Bangalore
Online 07.2022 - 06.2023
Masters in Data Science And Business Analyst - Data Science
Great Lakes
Chennai 08.2023 - Current
Diploma in Computer Technology - Computer Technology
Thai Moogambigai Polythenic
Chennai 07.1996 - 06.1999
Skills
Business Transformation
Operation Excellence
Process engineering / reengineering
Cross-function project
Stakeholder management
Problem Solving
Strategic Planning
Change management
Design Thinking
Certification
ITIL V3
Timeline
Masters in Data Science And Business Analyst - Data Science
Great Lakes
08.2023 - Current
AVP Digital Reengineering Services
Sutherland
01.2023 - Current
MBA - Micro Masters in Business Management
IIM Bangalore
07.2022 - 06.2023
AWS Cloud Architect training
08-2020
Sr. Director
Sutherland
10.2019 - 12.2022
Director PFA
Sutherland
10.2017 - 09.2019
Sr. Manager NPS Practice
Sutherland
11.2015 - 10.2017
Design Thinking through IBF
06-2015
Lean Six Sigma
03-2014
Kaizen
05-2013
Green Belt Six Sigma from Indian Statical Institute
05-2012
Manager NPS Practice
Sutherland
05.2011 - 10.2015
ITIL V3
01-2011
Diploma in Computer Technology - Computer Technology
Thai Moogambigai Polythenic
07.1996 - 06.1999