Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Venkat Raman Kupraj

AVP Digital
Chennai

Summary

18+ years of overall experience with 8+ years specializing in digital strategy and digital transformation roles, delivering exceptional results in financial performance and operational efficiency.

Expertise in developing and executing digital strategies that align with organizational goals and drive measurable outcomes


Had lead multiple cross function engagements with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands


Overview

12
12
years of professional experience
4
4
years of post-secondary education
6
6
Certifications

Work History

AVP Digital Reengineering Services

Sutherland
Chennai
01.2023 - Current
  • Lead the Configuration side of Production Floor Automation (PFA) across all key geographies
  • Fungible pool of PFA configurations
  • Supply side diversity to further drive speed and scale of production floor automation configurations
  • Attained $17 Million overall PFA saving in FY-23, 0.2 impact in CM
  • One of the transformation project in FY-23 is Project Lighthouse with a vision of enabling Vision Impaired personnel as Frontline Consultants (revenue generating) through digital. We have hired 52 vision impaired consultants one of the industry first, applauded by marque clients

Sr. Director

Sutherland
Chennai
10.2019 - 12.2022
  • PFA Lead for APAC driving $8.5 Million PFA saving year on year
  • Build 'A-player' team who were heading geos in APAC (India, Philippines, China & Malaysia)
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • In this 3 years period 2 transformation projects
  • One of the challenge due to pandemic is managing IT Assets (~25Million USD of assets where been issued to workforce), developed & deployed IT Asset Management Services (Process, Technology, People (driving compliance) across the global and improved asset return from 35% to 80%
  • Due to pandemic one another major challenge is hiring & providing exceptional experience for New Hire, worked with cross-function team on creating a technology solution which helped on increasing the first-day show from 22% to 87% within 3 month

Director PFA

Sutherland
Chennai
10.2017 - 09.2019
  • Lead PFA for India with a target of $3.5 Million year on year
  • Responsible for creating PFA pipeline, deployment of PFA for reducing consultant, frontline manager effort to improve efficiency and productivity
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • 2 major initiatives in this period
  • Creation of reusable component to reduce the cycle-time of PFA configuration from 62 days to less than 22 days

Sr. Manager NPS Practice

Sutherland
Chennai
11.2015 - 10.2017
  • As a NPS Practice lead spearheaded 8 (>5 Million USD yearly revenue) brown field projects (Reactive Delivery Standardization) for improving financial, non-financial, client relationship
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Evaluated hiring, firing, and promotions requests
  • Implemented Kaizen (Continuous Improvement) culture in production floor
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • 2 major projects
  • Improved Customer NPS from -4 to 42 for a major Fin-tech company through process improvement
  • Reduced handle time by 18% for a major retail company through lean process improvement

Manager NPS Practice

Sutherland
Chennai
05.2011 - 10.2015
  • Onboarded new employees with training and new hire documentation.
  • Maintained professional, organized, and safe environment for employees and patrons.

Education

MBA - Micro Masters in Business Management

IIM Bangalore
Online
07.2022 - 06.2023

Masters in Data Science And Business Analyst - Data Science

Great Lakes
Chennai
08.2023 - Current

Diploma in Computer Technology - Computer Technology

Thai Moogambigai Polythenic
Chennai
07.1996 - 06.1999

Skills

Business Transformation

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Certification

ITIL V3

Timeline

Masters in Data Science And Business Analyst - Data Science

Great Lakes
08.2023 - Current

AVP Digital Reengineering Services

Sutherland
01.2023 - Current

MBA - Micro Masters in Business Management

IIM Bangalore
07.2022 - 06.2023

AWS Cloud Architect training

08-2020

Sr. Director

Sutherland
10.2019 - 12.2022

Director PFA

Sutherland
10.2017 - 09.2019

Sr. Manager NPS Practice

Sutherland
11.2015 - 10.2017

Design Thinking through IBF

06-2015

Lean Six Sigma

03-2014

Kaizen

05-2013

Green Belt Six Sigma from Indian Statical Institute

05-2012

Manager NPS Practice

Sutherland
05.2011 - 10.2015

ITIL V3

01-2011

Diploma in Computer Technology - Computer Technology

Thai Moogambigai Polythenic
07.1996 - 06.1999

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Venkat Raman KuprajAVP Digital