Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Venkat Sai

Bengaluru

Summary

A motivated professional and a dedicated individual, eager to work in an industry that will help in progress while putting my skill set to the best use.

Overview

6
6
years of professional experience

Work History

Credit & Insurance Specialist

Revolut
09.2023 - Current
  • Reviewing and resolving issues related to declined credit applications and existing credit facilities.
  • Expertise in communicating with vulnerable and suicidal users in tense and difficult situations
  • Processing of insurance claims in the initial stages of claim process while ensuring coverage.
  • Phone and chat support to VIP users while handling multiple other users in the same timeframe.
  • Offering buddy training to new hires and existing agents.
  • Conducting RCA & Knowledge Gap sessions.
  • Ensuring user retention and user satisfaction in extremely negative situations and manager escalations.

Sales & Customer Support Lead

Sunday
03.2023 - 09.2023
  • Inbound/Outbound sales and customer support, while handling a team of 5-8 professionals on a given day
  • Handling escalations and real time conflicts due to any delays or miscommunications from Logistics team
  • Responding to tickets on Freshdesk CRM and handling website and social media reviews and working around negative reviews on Google or any social media platforms
  • Root cause analysis of any escalations and customer retention while handling returns/refund process
  • Communicating with logistics partners and their ground level staff to resolve last mile delivery issues
  • Highest sales closure and productivity for 2 months.

Recruiter

Randstad
03.2022 - 02.2023
  • As a part of "Flex Team" I am responsible for handling any extra volumes or situations where an extra hand is required
  • Worked for a "Honeywell Operations" project and was awarded "Best employee" for the month of August
  • Supported sourcing, screening and data enrichment project for clients, namely ING banking and MARS
  • Supported sourcing for Pratt & Whitney in the Canadian region while ensure the maximum number of hires

TRMS Investigator

Amazon
11.2019 - 03.2022
  • Handled high risk situations with a sense of calm and careful thought, using my independent judgment and decision making skills, ensuring customer safety
  • Handled multiple modes of transactions and queues, holding an expertise in emails, B2B and B2C of different countries in North America and Europe
  • Analyzing credit and debit risk for customers who wanted to make purchases using pay later option
  • Credit Card, e-check, pay later and invoice transactions and payment monitoring
  • ID theft, Impersonation and Account Takeover prevention and account recovery handling
  • Escalation audits, AHT tracking and new hire trainings have been my other areas of expertise during my tenure at Amazon
  • Rewarded multiple times as "Employee of the Month"

BPN Associate

Accenture
08.2018 - 09.2019
  • Granting permissions to new applications that are ready to be launched in play store and checking their compliance and spam reports
  • Root cause analysis of escalations, new hire training and providing inputs for the automation of the tools used have been my other contributions
  • Google client facing and reporting to the Google team regarding the process progress whenever an update was provided
  • Team management and Quality audits handling in the absence of responsible associate
  • Rewarded multiple times during the monthly R&R's

Education

Bachelors of Technology - B.Tech in Mechanical Engineering

Anurag Group Of Institutions
06.2018

Skills

  • Risk & Fraud Investigation
  • Conflict resolution
  • KYC & Due diligence
  • Documentation & Reporting
  • Team Management
  • Business Operations
  • CRM(Freshdesk)
  • Inbound/Outbound sales
  • Escalation Management & RCA
  • Customer Service & Customer Retention Strategies

Languages

English - Advanced
Hindi - Advanced
Telugu - Advanced
Kannada - Beginner

Hobbies and Interests

A big time movie buff and a fitness enthusiast, who occasionally reads and explores solo.

Timeline

Credit & Insurance Specialist

Revolut
09.2023 - Current

Sales & Customer Support Lead

Sunday
03.2023 - 09.2023

Recruiter

Randstad
03.2022 - 02.2023

TRMS Investigator

Amazon
11.2019 - 03.2022

BPN Associate

Accenture
08.2018 - 09.2019

Bachelors of Technology - B.Tech in Mechanical Engineering

Anurag Group Of Institutions

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Venkat Sai