Hi, I’m
Venkata Kamaraju Kommaraju
Senior Signature Technical Support Engineer
Hyderabad
Summary
Salesforce Senior Solution Engineer with 15+ years of IT industry experience in consulting, analysis, design, development, testing, delivery and support. Possesses strong technical development / programming, preferably with the force.com Platform (Administration, Flows, Apex, and Lightning) and troubleshooting capabilities and customer-oriented attitude. Experienced in providing product and software support to users and developing and implementing technical solutions. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Work well both independently and in teams, backed up with Strong communication, collaboration and team building skills with proficiency at grasping new technical concepts quickly and utilize the same in a productive manner.
Overview
15
years of professional experience
3
years of post-secondary education
9
Certifications
Work History
Salesforce IncHyderabad
Senior Signature Technical Support Engineer
10.2016 - Current
Job overview
- As a Signature Technical support engineer, need to interact with multiple customers to understand their business requirements and provide best suitable solution
- Managed multiple high severity (SEV 1s) support cases with precision and focus, resulting in a high rate of customer success
- Played a pivotal role handling high-priority escalations more efficiently by partnered with engineering teams and escalation management teams
- Leading the team of technical support specialists responsible for resolving customer inquiries related to Salesforce products
- As a shadow manager, develop and implement strategies to improve customer satisfaction, reduce response times, and enhance overall support process
- Built long-lasting relationships with key accounts through consistent delivery of outstanding technical support and service.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
- Delivered high-quality training sessions to new hires, fostering a strong understanding of company products and services.
Wipro LtdHyderabad
Associate Consultant
09.2015 - 09.2016
Job overview
- Collaborated closely with cross-functional teams to devise effective strategies and action plans for clients'' businesses.
- Delivered high-quality presentations showcasing key findings and recommendations to both internal stakeholders and clients.
- Conducted comprehensive market research to identify potential opportunities for client growth and expansion.
- Streamlined project management processes for improved efficiency and timely completion of deliverables.
- Effectively communicated complex concepts to diverse audiences through clear visualization techniques and concise language use.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Infosys LtdHyderabad
Technology Analyst
09.2008 - 08.2015
Job overview
- Identified areas for improvement in existing systems, proposing cost-effective solutions that improved overall functionality.
- Boosted team productivity with agile project management techniques, leading to faster delivery of high-quality products.
- Optimized system performance through regular maintenance and updates, resulting in increased efficiency.
- Conducted regular training sessions for colleagues on new technologies and industry trends, fostering a culture of continuous learning within the team.
- Improved software quality by conducting thorough code reviews and implementing best practices.
- Provided technical and functional recommendations based on project requirements.
- Supported technology design, testing and execution by providing research-based product and process knowledge.
Education
Andhra UniversityVisakhapatnam
Bachelor of Science from Mathematics
03.2005 - 03.2008
Skills
Salesforce Administration, Apex, VisualForce, LWC, Mobile Applications, Desktop integrations and Lightning
Certification
Salesforce Certified Community Cloud Consultant Certification
Organisational Experience
- Associate Engineer, Infosys Ltd, 09/01/08, Technology Analyst
- Associate Consultant, Wipro, 09/28/15
- Senior Signature Technical Support Engineer, Salesforce Inc., 10/13/16
Cherished Values
- Adaptive to the situations, Self Motivated and go-getter.
- Good at sharing knowledge and knowledge management.
- Good supportive and enthusiastic team member.
- Good leadership qualities and Organising abilities.
- Efficient in Decision Making.
- Good interpersonal skills and ability to find solution to complex and challenging situations
Awards
- Received Infosys Excellence Award for overall performance
- Received Pride on Spot Award
Timeline
Senior Signature Technical Support Engineer
Salesforce Inc
10.2016 - Current
Associate Consultant
Wipro Ltd
09.2015 - 09.2016
Technology Analyst
Infosys Ltd
09.2008 - 08.2015
Andhra University
Bachelor of Science from Mathematics
03.2005 - 03.2008
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