Venkata Karthik Kota

Provide Functional & Technical Support. Handled the issues related to order management, pricing, billing, and delivery.

Worked on issues related to Customer Master Data, IDOCS, Interfaces, Inter-Company and Outputs, Wrapper and Baby Jobs, Daemon jobs.

Sound knowledge on Apple business processes like BOPIS, Trade In, iPhone process, FSI, Vitria, IMS, Polaris.

Addressed and Resolved the issues by prioritizing the tickets, ensuring timely resolution within SLA.

Collaborated with cross-functional teams, business users to analyze and optimize business processes.

Analyzing the problems to provide solutions to the user generated errors and incident.

Ability to analyze, design and configure according to client’s business requirement.

Having knowledge on handling Servicenow tool - Creating Reports, Dashboards, Incidents,Problem, Change Requests and RITMs.

Provide training to novices in the team.

Managing shift roster and shift allowance of the team.