Venkata Koushik Akella
Hyderabad,TS
Summary
Results-driven professional with over 2 years of experience in the aftermarket domain, adept at managing diverse verticals and monitoring key performance indicators to enhance operational efficiency. Expertise in analyzing product issues through advanced data analysis tools, leading to informed decision-making and improved outcomes. Proven ability to strategically optimize part stocking based on consumption patterns, ensuring timely availability and reducing downtime. Committed to driving field-level implementations of technical campaigns and processes that elevate customer satisfaction and foster long-term relationships.
Overview
3
3
years of professional experience
Work History
Product Support Management (Analyst)
VE Commercial Vehicles Ltd.
07.2023 - Current
- Enhanced workshop efficiency: Monitored workshop responsiveness and implemented initiatives that boosted Pan-India responsiveness to 85%.
- Improved on-road assistance: Analyzed data and performance metrics and facilitated improvements that resulted in a 90% on-road assistance across all regions.
- Assured Part availability: leveraging the parts reports data to analyze critical parts consumed and 98% of fast moving parts availability at all critical locations.
- Created a part consumption dashboard to have a holistic view of critical part failures across models covering all aspects like, failure range, part life and Failures by manufacturing month and year of vehicles.
- Ensured campaign effectiveness: Monitored technical campaign progress at the field level, contributing to a 65% campaign completion rate.
- Rationalized the Eicher On-road service process by identifying and addressing 11 key process gaps.
- Researched competitors, interviewed drivers, and analyzed nearly 600 customer calls to enhance and optimize Eicher's on-road services.
- Examined the FMCG doorstep service models to optimize Eicher’s spare parts management and a 17% decrease in service time
PGET - Intern
VE Commercial Vehicles Ltd.
01.2023 - 06.2023
Education
MS - Data Science
Liverpool John Moore's University
09.2025
Post Graduate Diploma - Data Science
IIIT Bangalore & upGrad
11.2023
Post Graduation - Mechanical Engineering
Birla Institute of Technology and Sciences, Pilani. (BITS Pilani - Pilani Campus)
Pilani, Rajasthan06.2023
Graduation - Mechanical Engineering
Anil Neerukonda institute of Technology and Sciences, Visakhapatnam
03.2019
Skills
- Data-driven decision making
- Product strategy development
- Quality assessment expertise
- Team training facilitation
- Workflow optimization
- Skilled in MS SQL Server database administration
- Data analysis
- Data visualization methods
Timeline
Product Support Management (Analyst)
VE Commercial Vehicles Ltd.
07.2023 - Current
PGET - Intern
VE Commercial Vehicles Ltd.
01.2023 - 06.2023
Post Graduate Diploma - Data Science
IIIT Bangalore & upGrad
Post Graduation - Mechanical Engineering
Birla Institute of Technology and Sciences, Pilani. (BITS Pilani - Pilani Campus)
Graduation - Mechanical Engineering
Anil Neerukonda institute of Technology and Sciences, Visakhapatnam
MS - Data Science
Liverpool John Moore's University
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