Venkatakrishnan Suresh

Achievements:

• Worked on CRMx Mobile app within a short stint and made the MVP successful.
• Successful MVP deliverables of a module that were highly anticipated due to long stagnation of deliverables.
• Effective reduction in time and cost optimization for the product deliverable.
• Mentored junior BA's to match the pace of the programme and trained them overall.

Responsibilities:

• Maintain the Product Backlog and Sprint Board regularly.
• Regular interaction with Stakeholders and Gather Business Requirements.
• Convert and breakdown the requirements as a user story via Azure DevOps (ADO) and JIRA.
• Facilitate discussions on API usability, performance, and design.
• Analyze and map business processes to API functions, identifying opportunities for automation and integration.
• Assess the value, risks and outcomes of the changes and enhancements.
• Collaborate with cross-functional teams to elicit the requirements and set the expectations to meet the release timeline.
• Conduct meetings with UI/UX team to prepare wireframe/Figma design to conduct demo with the squad.
• Conduct multiple sessions to demo the new enhancement features with the Stakeholder, Business Owners, End users and internal teams.
• Negotiate with the Stakeholders and Tech team to set priorities.
• Worked and Implemented Finance and Reporting Dashboards.
• Validate that APIs meet business requirements and verify during User Acceptance Testing (UAT).
• Collaborate and Maintain the user guides and Walkme items up to date.
• Worked for Mobile UI (iOS) as part of CRMx mobile app (MS Dynamics 365) as part of critical deliverables.
• Collaborate with other Product Owners to understand and set the requirements and implement the changes based on the timelines factored.
• Collaborate and conduct Agile ceremonies regularly.

• Provide functional support for end-user queries related to a CRM application.
• Perform UVT as part of the internal verification for the business.
• Handled several modules within the application as the SME.
• Conduct weekly calls with a Business Analyst to gauge the queries from the users and how to remediate those as part of training.
• Facilitate training for the end-users.
• Feedback and surveys received from the end users will be consolidated and presented to the Business Analyst and Product Owners.
• Traveled to Singapore multiple times as part of knowledge transfers and for business meetings.