Venkata Rahul Bandaru
Bengaluru
Summary
Dynamic Process Specialist with a proven track record at Infosys BPM Limited, excelling in quality control and training. Adept in auditing and process improvement, I leverage strong Excel proficiency and time management skills to enhance operational efficiency. Recognized for leading teams and driving successful client transitions in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Process Specialist
Infosys BPM Limited
Bangalore
01.2023 - Current
- Promoted as a Process Specialist (Supervisor) within 3.5 years. As a Supervisor, Preparing & Assigning daily workflow and coordinating the daily allocation of work.
- Monitoring the Daily workflow and Supervising the Process. Providing Trainings for the New Associates and handling Certifications. Spoke and support for the New Joiners.
- Lead offshore and onshore rebuttal calls to resolve process discrepancies, communicate updates, and enhance overall process quality.
- Conduct Bankruptcy SOP audits while adhering to strict SLA and TAT deadlines, manage client escalations and clarifications, resolve process issues, and undergo training on new client transitions.
- Along with the above responsibilities I will audit BK Critical processes like Motion for Relief, Agreed Order, Proof of Claim, Payment Reconciliation. Supporting Onshore regarding the IQC which is onshore level Auditing.
- Trained in customer support queues by resolving client queries and auditing 'Can't ID,' servicing files, and log codes to ensure accurate processing, while recently transitioning into Loan Boarding (BPL & BK) operations.
Senior Process Analyst
Infosys BPM Limited
Bengaluru
01.2021 - 12.2022
- I have Progressed as a Senior Process Executive, as a Senior I have learnt Many Processes. So as a part of Quality control team - we will handling multiple process Auditing's.
- Handling the Reports Allocations and Getting the work done within the TAT,s and meet the SLA's.
- Handling multiple queues like Bankruptcy, Pre-foreclosure, Customer support.
- As an added advantage I have become a Trainer to the Pre-Foreclosure Process for the New Associates and even for the Senior folks as well.
Process Analyst
Infosys BPM Limited
Bengaluru
05.2019 - 12.2021
- Joined as a Junior Process Executive in 2019 and Got Allocated for the US Mortgage Project under Client named SELECT PORTFOLIO SERVICING. INC.
- Initiated to the Team Quality Control Pre-FC, a process that deals with Pre-Foreclosure property at different stages. QC (Pre-FC) team which deals with auditing the documents before the loan goes to Foreclosure.
- Pre-Foreclosure (Pre-FC): Live queue, responsible for auditing all Endorsements before loan goes to Foreclosure. After Auditing the loan goes Resolution queue where we need to fill the Pre-Foreclosure Checklist as the loan need to be Referred for Foreclosure.
- Within a Short span I have got trained on multiple processes like Letter QC, Pre Demand, Bankruptcy Processes.
Education
Masters in Business Administration (MBA) - Finance & Marketing
Sri Venkateswara college of Engineering & Technology
05.2019
Bachelor of Commerce (CA) - Commerce & Accounting
Sri Krishnaveni Degree Kalasala affiliated to Krishna University
Vijayawada04.2017
Skills
- Microsoft Office Suite
- Excel proficiency
- Accounting and auditing
- Adaptability and learning
- Time management skills
- Technical proficiency
- Training and development
Accomplishments
• I-Star Awards: I have been honored with three I-Star awards continuously for three years, which highlights excellence and exceptional contributions to the team for the year.
• Skill Tag: I have completed my mortgage banking courses and have been rewarded under the Skill Tag program.
• SPOT & RAMP Awards: Recognized for teamwork, dedication, and consistent high-quality performance.
• Club Elite Recognition: Honored as part of the top-tier performers within Infosys.
• Skill Tag: I have completed my mortgage banking courses and have been rewarded under the Skill Tag program.
• SPOT & RAMP Awards: Recognized for teamwork, dedication, and consistent high-quality performance.
• Club Elite Recognition: Honored as part of the top-tier performers within Infosys.
Hobbies and Interests
- Badminton
- Cooking
- Photography
Languages
- English, 80/100
- Hindi, 40/100
- Telugu, 100/100
Personal Information
Date of Birth: 06/25/97
Timeline
Process Specialist
Infosys BPM Limited
01.2023 - Current
Senior Process Analyst
Infosys BPM Limited
01.2021 - 12.2022
Process Analyst
Infosys BPM Limited
05.2019 - 12.2021
Masters in Business Administration (MBA) - Finance & Marketing
Sri Venkateswara college of Engineering & Technology
Bachelor of Commerce (CA) - Commerce & Accounting
Sri Krishnaveni Degree Kalasala affiliated to Krishna University