Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
HEAD - MASTER FRANCHISEE
EDELWEISS BROKING LIMITED
HYDERABAD
10.2020 - Current
Added 14 new Business Associates in inception month itself
Retain existing relationships to grow share of business.
Implemented business strategies, increasing revenue and effectively targeting new business associates / Clients.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic clients to assist business associates and maintain excellent customer service.
SENIOR MANAGER
AXIS SECURITIES LIMITED
HYDERABAD
03.2020 - 10.2020
Heading Alternate Sales Channel-Axis Securities – South (AP, Telangana).
Acquiring New Franchisees, Master Franchisees & Remissers in South (AP, TN).
Aggressive follow-up and activation of New Franchisees. Recognizing and establishing financially strong and reliable channel partners for deeper market penetration; providing training & direction for ensuring quality performance.
Looking after the entire franchisee, remisser operations of AP & TELANGANA Zones.
Regular interaction with Sub Brokers for various business development activities.
Ensuring high standard of Service and query resolving in appropriate time.
Monitoring & coordinating with the Departments like Documentation, User ID Activation, Client Registration, Back Office, Technology, Support, RMS, and Accounts with HO Team.
Regular monitoring the activities of Franchisee and follow up for Audit reports & various compliance standards.
Responsible for the Revenue generation through Sub brokers from Andhra Pradesh and Telangana Zones
Acquiring New Franchisees, Master Franchisees & Remissers in South (AP, TN). Aggressive follow-up and activation of New Franchisees.
Recognizing and establishing financially strong and reliable channel partners for deeper market penetration; providing training & direction for ensuring quality performance.
Looking after the entire franchisee, remisser operations of South Zone.
Regular interaction with Sub Brokers for various business development activities.
Ensuring high standard of Service and query resolving in appropriate time.
Monitoring & coordinating with the Departments like Documentation, User ID Activation, Client Registration, Back Office, Technology, Support, RMS, Accounts & Lead Coordinators.
Regular monitoring the activities of Franchisee and follow up for Audit reports & various compliance standards.
Responsible for the Revenue generation through Sub brokers from South Zone.
Extensive travelling across the region for Franchisee openings, reviews, branch visits.
MANAGER
ANANDRATHI SEUCIRITES LIMITED
HYDERABAD
11.2006 - 02.2008
Heading the region of Andhra Pradesh covering major areas, Commodities Trading functions and aspects of sales-operations.
Job Profile includes ensuring smooth functioning of various departments and processes across the region.
Coordinating with various departments like Account Opening, DP, RMS, HR, Admin. Compliance, customer care etc.
Other responsibilities include finalizing the locations for new branches, executing the deals (negotiating terms and conditions of the lease deeds etc.), setting up the branches including the infrastructure, hardware and the software, negotiations with the contractors, vendors, architects, providing connectivity through VSAT or Leased lines, setting up the servers and other IT & technology related activities etc.
Monitoring the performance of various processes and departments through daily, weekly and monthly reports.
Identifying the process gaps and plugging the loopholes vide process Responsible for the overall P&L account of the region and to make it a profit centre.
Extensive travelling across the region for reviews, branch visits.
Managing Franchises and Business Partners in the city and Suburb.
Planning, directing and coordinating the organized sales efforts.
Imparting Sales Training & Product Knowledge at the Franchisee end.
Taking care of all the crucial issues in client servicing at the Regional Office.
Reporting directly to the Chairman in all respect.
Sr RELATIONSHIP MANAGER
INDIA INFOLINE LIMITED
HYDERABAD
04.2006 - 11.2006
Handling 8 Branches in Andhra Pradesh (Mainly Focusing on Commodities Division) for heading Branches as a Profit centers.
Directly responsible for the Sales/Revenue generation. Inducted as a part of a core team specially created to identify new business and to support the client in opening trading, DP and commodities trading accounts.
Implemented Marketing strategies to increase business turnover and build strong relationship with the clients.
Planned and forecasted the business with effective brokerage schemes.
Prepared Daily, Weekly and Monthly MIS of day-to-day activities of all given Branches to keep abreast the Management.
Conducting training sessions, Conducting interviews and Performance appraisal of the executives.
Coordinating with the Head-Office in resolving Technical and Trade Problems.
Coordinating with all the Departments at Head-Office for the effective functioning of the given Branches.
To acquire Franchisees in nearby locations.
BRANCH MANAGER - HEAD RAYALASEEMA REGION
APOLLO SINDHOORI CAPITAL INVESTMENTS LIMITED
HYDERABAD
07.2000 - 03.2006
Branch Manager - Head Rayalaseema Region
Supervision of the day to day front office & back-office operations viz. Dealing with Equity, F&O and Commodities segments, coordinating with clients/Exposures / funds & securities payin/ payouts.
Monitoring clients receivables and follow up thereof Completion of day to day accounting activities and Bank Reconciliation.
Coordination with Marketing Executives and Other office staff
Completion of various reconciliation activities.
Supervision of auction and other Exchange related activities.
Resolving Client queries in coordination with HO, wherever necessary.
IPO Bidding through Online.
Site Inspection, Software Installation and Training to Franchisees.
Extensive traveling across the region for reviews, branch visits.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Engaged employees in business processes with positive motivational techniques.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Maintained friendly and professional customer interactions.
Team Leader
Promoting of www.apollosindhoori.com Internet trading Portal.
Providing Internet, Online Trading and Demat Services to the Clients.
Directly responsible for the Sales/Revenue generation.
Handled a team of 8 Executives.
Analysis of sales MIS report prepared for the sales team.
To design and develop a sales plan for the Area
Plan, organize and achieve overall profitability of the Area
IPO bidding.
Sales Executive
Responsible for searching clients to open DP & Trading A/cs.
Generate new clients to achieve defined sales targets.
Responsible for achieving targets as assigned by the organization on a monthly basis.
Provide regular updates to the immediate superior as and when required
Active inter action in Back Office and Operation Divisions.
Updating of Unique Client Codes and effective clients’ service.
Handling the technical queries and linked to H.O.
Building strong long-term relationships with the clients.
Assistant Vice President - Legal at Nuvama Wealth and Investment Ltd (formerly Known as Edelweiss Broking Ltd)Assistant Vice President - Legal at Nuvama Wealth and Investment Ltd (formerly Known as Edelweiss Broking Ltd)