A dynamic Engineer Trainee with a proven track record at Cognizant Technology Solutions, adept in ITSM and Windows Client OS Patching. Excelled in server health monitoring and security enhancements, showcasing strong analytical skills and a commitment to operational excellence. Demonstrates exceptional teamwork and problem-solving abilities, contributing significantly to IT infrastructure improvements.with having nearly 1.7years of IT experience in windows servers administration while ensuring all activities incident management of the service now ticketing tool .
My responsibilities included monitoring server health checks, Citrix, Active Directory, and Citrix VDI using the ServiceNow tool, participating in security patching on weekends, and decommissioning servers as required by the business. Additionally, I worked on L1 activities related to Active Directory and performed server reboots.