Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RAGULGANDHI SELVAM

IT SUPPORT ENGINEER/ADMIN
COIMBATORE

Summary

Dedicated and customer-focused IT Support Engineer with over 3 years of experience in L1 and L2 support. Proficient in managing Microsoft 365 Admin Center tasks including user provisioning, email setup, license assignment, and SharePoint access control. Strong in resolving hardware, software, and network issues while collaborating with cross-functional teams to ensure seamless IT service delivery. Seeking a challenging technical support role to leverage my skills in IT infrastructure and user management.

Overview

4
4
years of professional experience
2017
2017
years of post-secondary education
3
3
Certifications

Work History

IT Support Engineer/Administrative Coordinator

Pappaya Cloud Pvt. Ltd.
01.2025 - Current
  • Created and managed user accounts and mailboxes via Microsoft 365 Admin Center.
  • Assigned licenses for Exchange, Teams, SharePoint, and OneDrive; enabled MFA.
  • Provided support for Outlook configuration, OneDrive backup, and mailbox sync issues.
  • Assigned SharePoint Admin roles and managed access control.
  • Handled IT asset management, maintained hardware/software inventory records.
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.

EUC L2 Support

Buzzworks
10.2024 - 11.2024
  • Company Overview: Client: LTIMindtree
  • Resolved L2 support tickets via ServiceNow, managing hardware, software, and access issues.
  • Uploaded hash values to Intune and ensured patch management compliance.
  • Monitored Cisco Access Points and performed daily server room checks.
  • Supported infrastructure for onboarding/offboarding and OS installations.

IT Support Engineer / IT Coordinator

InKnowTech
08.2022 - 04.2024
  • Company Overview: Client: Bosch Global
  • Acted as IT Coordinator for internal onboarding and training sessions; collaborated with HR and Training teams to ensure devices, Wi-Fi, and access were ready for new joiners.
  • Served as the Technical Spark for a specific internal project, managing escalations related to network, application, and access issues.
  • Handled material movement logistics using MMT tickets for laptop/accessory deployment.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Created user accounts and assigned permissions.
  • Managed incident and request tickets via SMT and BMC Remedy.
  • Troubleshot Windows and macOS devices and performed system reimaging and data migration.
  • Visited ODCs for critical support needs and maintained IT system readiness.
  • Provided voice-based and remote desktop support across applications and hardware.

IT Support Engineer

Conneqt Business Solutions
11.2021 - 07.2022
  • Company Overview: Client: TCS
  • Supported IT infrastructure setup for ODCs and resolved user issues via Ultimatix.
  • Coordinated with vendors and internal teams for hardware/service escalations.
  • Handled software rollouts, IT asset tracking, and backup tape management.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.

Education

Bachelor of Engineering - Automobile Engineeering

Karpagam University
Coimbatore

Skills

    Microsoft 365 Admin Center

    SharePoint Admin

    Windows OS

    MS Office

    OneDrive

    Active Directory

    Remote Desktop Tools

    Cisco Wi-Fi

    Asset management

    ServiceNow

    SCCM

    Intune

    PowerShell scripting

    Ticket handling

    OS installation

    Patching

Certification

Completed SAP Basis training via private institute

Timeline

IT Support Engineer/Administrative Coordinator

Pappaya Cloud Pvt. Ltd.
01.2025 - Current

EUC L2 Support

Buzzworks
10.2024 - 11.2024

IT Support Engineer / IT Coordinator

InKnowTech
08.2022 - 04.2024

IT Support Engineer

Conneqt Business Solutions
11.2021 - 07.2022

Bachelor of Engineering - Automobile Engineeering

Karpagam University

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