Venkata Tharun Yalamuru
Bengaluru
Summary
Experienced Consultant with a great knowledge in ITIL V4 and SIAM Major Incident Management Process . Experienced in managing major incidents and ensuring minimal disruption to services, with a focus on swift resolution. Strengths include strong decision-making skills, ability to manage teams effectively, and adaptability in high-stress situations. In previous roles, contributed significantly in reducing downtime through efficient incident management processes and improved cross- functional collaboration.
Overview
12
12
years of professional experience
Work History
SIAM Major Incident Manager
ATOS India IT Services Pvt Ltd
Bengaluru
03.2019 - Current
- Working as a Siemens AG Major Incident Manager for Siemens' SIAM (Service Integration and Management) ecosystem
- Exclusively handled Major Incidents(P1) that could cause large scale disruption to production or essential business services and could cause loss of millions of Euros/Dollars, including productivity disruption to development centers, manufacturing plants, data centers, product distribution warehouses, banking systems etc
- Handled Major Incidents from over 17 global divisions of Siemens AG including Siemens Energy, Siemens Healthineers, Siemens Mobility etc
- Coordinated bridges with customers, service managers and service providers from over 15 different vendors including Atos, Orange, Ricoh, Canon etc
- To ensure the fastest restoration of services for the business and mitigate any threat to business continuity
- Maintained detailed documentation and timelines on the ticket as well as dispatched timely communication updates to the business, so every stakeholder remained fully updated with every key detail and insight of the Major Incident
- Conducted review calls with the Problem team to ensure the business received a well defines Root Cause Analysis from the Problem team and can proactively detect the issue in the future so no future disruptions to business can occur
- Assisted in developing training programs for staff on how to respond effectively when dealing with major incidents
- Coordinated with IT teams to ensure service restoration was completed in a timely manner following Major Incidents
- Developed communication plans for informing stakeholders about major incident status updates
- Facilitated discussions between various stakeholders regarding strategies for resolving major incidents quickly and efficiently
- Prepared reports summarizing data on major incidents and presented them at regular meetings with senior management
- Acted as an escalation point for unresolved or difficult major incidents
- Conducted periodic reviews of existing processes related to incident management and made recommendations for improvement
- Provided guidance on best practices for handling complex incidents and escalating issues as appropriate
- Performed post mortem analysis of major incidents, identifying areas of improvement and recommending corrective actions
- Documented all major incidents, including details such as timeline, key players involved, root cause analysis
- Produced documents, spreadsheets, reports and tracking structures
- Responded to critical incidents without delay
- Prioritized each incident based upon its impact on business and escalated issues considered major threats
- Created plans for remediation ahead of time, altering procedures during actual incidents whenever necessary
Team Leader
ATOS India IT Services Pvt Ltd
Bengaluru
07.2017 - 03.2019
- Lead a team of 20 people and minimized time and resource loss by addressing issues directly and implementing timely solutions
- Also attended to customer requirements diligently and met all leading KPI values set by the client
- Incident Management: Dealt with ongoing incidents, managed P1s and MIs, arranged Bridge calls between stake holders to get the incident resolved within agreed SLA with the customer
- Handled Escalations and took both proactive and corrective measures to ensure they weren't repeated
- Project transition knowledge and experience-Was part of the pilot team that took Knowledge transfer from another service provider, Wipro, and effectively cascaded and educated the entire team through the transition process
- Dealt with clients in presenting various reports, service improvements and chairing calls to clarify client doubts, requirements, and services
Team Member/ Shift Lead (Mainframe System Operator)
ATOS India IT SERVICES PVT LTD
Bengaluru
05.2012 - 07.2017
- Monitoring/troubleshooting and providing on-Going support (L1 & L2) to 4 Clients and CA7 Scheduling as well
- Monitoring and Responding to the Console Outstanding Replies and WTOR Messages
- Performing manual IPL- Shutdown/load, Pre-IPL & Post-IPL activities
- Quality Process: Assurance and Maintenance, Monitoring console messages (30 Consoles)
- Troubleshooting (varying online/offline/activating/deactivating/starting/stopping) the chip-ID's, devices, printers (JES2 and VPS), SNA, connectivity nodes and Lines in mainframe
- Participation in Disaster recovery exercise
- Start/stop/can threads in Db2 and other mainframe subsystems
- Canceling the Users off system / taking client request
- Monitor jobs or processes for successful completion
- Prepare reports on the job runs, incidents and statistics
- Ensure that Day-to- Day Scheduling activities are completed Successfully, and that issues are resolved in Timely Manner
- Provide Root cause analysis for certain problems as per Customers Request
Systems Engineer
TESCO HSC
Bengaluru
09.2014 - 04.2016
Mainframe System Administrator
IBM India PVT. LTD
Bengaluru
05.2012 - 09.2014
Education
Bachelor Of Engineering - Electronics and Telecommunications Engineering
Bharti Vidyapeeth College Of Engineering
Navi Mumbai05.2010
Intermediate - M.P.C
Vignan Vidyalayam
Hyderabad05.2005
Secondary School -
K.C.Narayana High School
Guntakal05.2003
Skills
- SIAM Major Incident Management
- Certified ITIL V4 foundation
- Certified Scrum Master
- Problem and change management
- Team management
- Monitoring Tools
- Grafana Portals
- Service Delivery
- Documentation
Technicalmanagementexposure
- SIAM Major Incident Management
- Handling with Major Incidents, Problem, and Change management Reporting
- Certified ITIL V4 foundation
- Certified Scrum Master from Scrum Alliance
- Technical Writing and Documentation
- Team management
- Sound knowledge in Problem & Change Management Tools Like Service Center
- Having Good Knowledge in Monitoring Tools Like SOI, Grafana Portals
- Service Delivery
Personal Information
- Date of Birth: 04/05/88
- Nationality: Indian
- Marital Status: Married
Languages
- English, First Language
- Hindi, Proficient (C2)
- Telugu, Proficient (C2)
Training
- Completed Certified Scrum Master (CSM) from Scrum Alliance
- Certified ITIL V4 Fundamental training
- Completed value added program in “Live IBM Mainframes” from ProEd Training Pvt. Ltd, Vijayawada (A group company of Maintec Technologies, Bangalore)
- Completed IBM Internal Skill (CA-7,Control-M,CA-7 Scheduling, RACF) trainings from ATOS and acquired IBM Certified Badges
Timeline
SIAM Major Incident Manager
ATOS India IT Services Pvt Ltd
03.2019 - Current
Team Leader
ATOS India IT Services Pvt Ltd
07.2017 - 03.2019
Systems Engineer
TESCO HSC
09.2014 - 04.2016
Team Member/ Shift Lead (Mainframe System Operator)
ATOS India IT SERVICES PVT LTD
05.2012 - 07.2017
Mainframe System Administrator
IBM India PVT. LTD
05.2012 - 09.2014
Bachelor Of Engineering - Electronics and Telecommunications Engineering
Bharti Vidyapeeth College Of Engineering
Intermediate - M.P.C
Vignan Vidyalayam
Secondary School -
K.C.Narayana High School
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