Venkata Upendra B Nanepalli

Leading a Team of experienced professionals to ensure bank critical systems adherence in line with Joiner/Mover and Leaver controls
Have set up a robust monitoring process to ensure the principle of least privileged access for existing bank employees
Robust monitoring process to ensure access us revoked in line with bank accepted SLA
Focus on tactical and strategic in the long run to automate the reporting and subsequent remediation to ensure lesser human intervention
Monitoring also includes time bound access remediation to prevent unauthorized usage of banks internal data usage.
Coordination with various audit teams (internal and external) to provide walkthrough to prove the effectiveness of the banks critical controls
Business and IT stake holder Management
Handle senior management query and effective decision need to be taken for active support
Work with key stake holders and global GIS/ CSO teams to develop, maintain and recommend fresh approaches to improve and create, a business aligned , efficient and effective, global consistent process
Participate in and support global projects and initiatives. Collaborate within global team and with clients
Responsible to drive all control related activities with in IAM related to AD Infra and relevant remediation in line with Barclays defined standard
Influence and drive GTA LAM Strategy for the specific entity to meet the required goals and objectives
The role involves the responsibilities to oversee all aspects to the teams operations in line with expected business/service delivery
Identify issues within the flow to help determine automation opportunities in line with defined process to help cut down on manual tasks
Drive innovations and continuous improvement in cybersecurity , IAM and JML operations through the implementation of best practices technologies and process
Collaborate with cross -function teas to identify and assess risks , develop , mitigations strategies and ensure compliance with industry standards and regulations
Lead a team of professionals providing guidance, coaching and mentoring to drive high performance and employee development
Oversee the overall operations and performance of the cybersecurity, IAM and JML department, ensuring alignment with organizational goals and objectives
Build and maintain strong relationships with key stakeholders, including executive.

• Supporting the Bank for Global Information security, a service team dedicated to Technology Risk and Compliance
• Leading a team of over 10 with Agile SDLC Life Cycle projects and services to Barclays Bank
• Supporting in Demand Management, SharePoint, Weekly, Monthly Metrics and Reporting as well as Daily Operations Management of Projects
• Determine impacts of demand forecasting and taking proactive short, medium and long –term actions required to assist in aligning IT demand and capacity to assist in compliance with SLAs and overall client priorities
• Develop a plan for Demand and Forecasting
• Analyze Patterns of Business Activities and Manage IT Demand to understand future IT capacity requirements
• Experience in IT Capacity Management and ITIL v3 Incident, Problem and Change Management processes
• Information security Management and service delivery
• Understand and refine a Role Based Security framework
• Produce schema designs and operational plans to enforce and maintain identity management workflows
• Participate in development of roadmaps and participate in the standards process for Identity and Access Management (IAM) solutions
• Responsible for running periodic clean up activities to ensure there were no stale data roles\accounts
• Manage identity and access management support to business and technical teams in the design of standardized products and customized solutions.

Identity and Access Management for Access as a Service team at Barclays Bank.
Worked across teams and with UK and US leadership teams by working with business and technical teams to manage IT Demand. In this capacity, I performed the following:
Handling the Joiner\Mover\Leaver and recertification process, managing/creating accounts and access permissions on Active directory including home drives, exchange , share drive administration and application access management.
Managing Risk and compliance along with PAM controls
Managing Remote access\ VPN using ACE Administration across the bank in all regions.
Determine and track all business and IT Services that can influence the demand.
Develop and maintain accurate process and procedural documentation, accurate and versioned controlled work instructions, demand management trending reports
Develop and maintain positive and effective client relationships as part of ensuring client objectives and deliverables are met
Support other ITIL Service Management processes as required.
Proving a central and controlled and account administration function independent of business functions and regions for the bank infrastructure.
Liaise with Audit and IRM Teams ensuring best practice is adhered to at all times.

• Responsible for Managing server baseline of 8000 servers across the globe
• Providing immediate Technical/Process Assistance to the team members and enabling them to work effectively
• Identifying Defect Prevention Points and implementing across the server base line to stabilize the environment
• Deployed updates, service packs and hotfixes using Windows Update, Automatic Updates, and Group Policies
• In the process we take care of SLA’s, as well as Business impact into consideration
• Responsible for handling remote admin and analyzing technical issues
• Identify and construct new process frameworks, as well as reviewing, recommending and documenting improvements to established processes
• Manager Escalations – provide first point of escalation within the P1M team
• WLC Training and support – ensure continuous training updates are developed and implemented for the Workload Manager role throughout
• Work with other teams to identify improvement opportunities and ensure end-to-end success of the Incident Management process
• Manage the operational support and oversee remediation activities with designated extended managed service providers
• Creates incident related performance analysis and reporting for review by IT management.

• Responsible for one of the Critical Metric which is CSAT for the account across locations (Hyderabad/ Bangalore/ Noida)
• Providing immediate Technical Assistance to the team members
• Analysis of the dissatisfied customer comments
• Providing feedback to the team based on assessments and analysis
• Identifying the areas of improvement and providing the necessary training
• Ensuring the team achieves the targets in Customer Satisfaction, AHT, and Issue Resolution
• Find out process related updates and make sure that the whole team understands and completely follows the updates
• Follow-up the escalated issues via Email and providing feedback to the agents
• Participating in Quality Calibration sessions with the Quality Team
• Based on the count of the agent's performance prioritizing their skills on calls they handle and communicating top quality issues with Quality Analyst and Account Manager
• Research on unresolved issues and contribute articles to the K-base team
• Identify the BQ agents and work with them to identify the area of improvement and coach them accordingly
• Improve face-to-face interaction with the agent about their performance on a weekly basis which caused awareness in the agent that how important is their metrics
• Performed the DSAT RCA and provided feedback to agents on the mistakes committed
• Also was responsible for getting waivers in case we had a fit case for the same
• Whenever any new update/event occurs conduct a refresher for effective communication of that update.

• Installation of operating systems & softwares
• Configuration & Maintaining Microsoft outlook
• Network troubleshooting
• Troubleshooting of operating system problems
• Rectifying virus related problems
• Installing antivirus with latest updates on user pc's & servers
• Rectifying virus related problems
• Rectifying problems related to mouse, keyboard, CD drive & floppy dive
• Maintaining all reports up to date
• (Machine configuration reports, monthly reports, uptime reports & daily reports)
• Troubleshooting hardware issues related to laptops.