Venkatesan Palanivel

• Designed, implemented, and supported IP network infrastructure for video delivery services (IPTV, OTT, live streaming)
• Managed multicast routing (PIM-SM, IGMP) to ensure efficient video distribution across networks
• Configured and maintained Cisco routing and switching platforms (Nexus, ASR, Catalyst)
• Monitored and optimized QoS policies to prioritize video traffic and minimize latency, jitter, and packet loss
• Supported end-to-end video service delivery, including encoding, transport, and playback troubleshooting
• Worked on BGP, OSPF, and static routing for stable and scalable video traffic routing
• Implemented and managed firewall policies (FortiGate) for secure video service access
• Performed network performance analysis using tools like NetFlow, SNMP, and monitoring systems
• Troubleshot video streaming issues such as buffering, pixelation, and stream drops
• Coordinated with cross-functional teams (NOC, application, vendors) for incident resolution
• Maintained high availability and redundancy for critical video services
• Automated routine network tasks and configuration backups.

Reduced video buffering and latency issues by 90% by optimizing QoS and multicast configurations

Successfully delivered zero/near-zero downtime during major live events or peak traffic periods

Improved network uptime to 99.9%+ by implementing redundancy and proactive monitoring

Led migration/upgrade of network infrastructure (e.g., legacy to Cisco Nexus/ASR), improving performance and scalability

Identified and resolved critical packet loss issue, improving video quality across regions

Reduced incident resolution time (MTTR) by implementing structured troubleshooting procedures

Successfully integrated multiple ISP links to improve bandwidth and failover reliability

Optimized firewall and routing policies, improving video stream delivery efficiency

Played key role in onboarding new video services or customers with seamless deployment

• Perform based the log incident/Ticketing tool monitoring incoming customer queue follow up and given a solution
• Remotely resolving the network technical issues.
• Troubleshooting WAN & LAN infrastructure (SDWAN, MPLS, Switch, WLC, AP)
• Troubleshooting user related issue like WIFI slowness, intermittence and WIFI disconnection issue
• Experience in Cisco Switch IOS upgrade and configuration
• Experience in troubleshooting the L2 and l2 switches (C2900, C9200, C3850, C9300, C3500,) (Aruba- 2610, 6300F, 2930F,2530, 3800M, 7500, HP 2510, 5130, 5406R)
• Experience in troubleshooting Cisco, Aruba (C2500, C9800-L,2800) wireless controllers Cisco and Aruba wireless infrastructure and architecture and wireless LAN controller and AP troubleshooting as well as with the WLC IOS Code upgrade.

• Perform based the log incident/Ticketing tool monitoring incoming customer queue follow up and given a solution
• Remotely resolving the network technical issues.
• Troubleshooting WAN & LAN infrastructure (SDWAN, MPLS, Switch, WLC, AP)
• Troubleshooting user related issue like WIFI slowness, intermittence and WIFI disconnection
• Experience in Cisco Switch IOS upgrade and configuration
• Experience in troubleshooting the L2 and l2 switches (C2900, C9200, C3850, C9300, C3500,) (Aruba- 2610, 6300F, 2930F,2530, 3800M, 7500, HP 2510, 5130, 5406R)
• Experience in troubleshooting Cisco, Aruba (C2500, C9800-L,2800) wireless controllers
• Hands on experience in handling 901&920k routers
• Documenting change and configuration management
• Experience in troubleshooting L2 and L3, related issues
• Monitoring the Network device status and bandwidth link utilization through SolarWinds application
• Experience in Firewall (Monitoring the routes, Whitelist the Mac/IP address)
• Plan and design network infrastructure as per client request
• Experience in Change management (Create and plan activity as per change management, Planning, commissioning, and decommissioning
• Create a change activity for switch & AP IOS upgrade, Switch RE-IP, Switch password recovery, LAN and WAN configuration and SD-WAN Migration
• Created TAC and follow up with Cisco team for technical support and RMA related support
• P1, P2 Tickets need to take call with ISP and resolve the issue.

• Perform based the log incident/call ticketing tool monitoring incoming customer queue follow up and given a solution
• Remotely resolving the technical issues
• Working as back-office executive for European telecom provided
• To execute series of jobs in multiple applications like Siebel, CABS, and ect..
• Migrate the customer network to network
• Identify the issue in WAN or LAN end. if it is WAN issue, will Coordinate with ISP team to troubleshoot the firewall and routing issue
• Worked with SME and L3 Engineers to resolve the Hight priority incidents
• Plan and design network infrastructure as per client request
• Experience in troubleshooting L1, L2 Network issues
• Handling DHCP and DNS issue for user

• Network Planning and Design for access and aggregation ring model
• Link test and troubleshooting L1 and L2 network issues
• Installed and commissioned cisco ASR series Routers in customer premises
• Basic Experience in troubleshooting L1 and L2 related issues.
• Experience in Cisco Switch and AP IOS upgrade and configuration
• Experience in troubleshooting Cisco (C2500, C9800-L,2800, wireless controllers
• Create a change activity for switch & AP IOS upgrade, Switch RE-IP, Switch password recovery, LAN and WAN configuration and SD-WAN Migration.
• Created TAC and follow up with Cisco team for technical support and RMA related support
• Client: Reliance JIO

• Configuration of layer 2 and layer 3 equipment
• Provided on-going service and support through completion of project
• Coordinated with vendor teams and assisted them in deployment
• Load NIP files in router and switches
• Installation and configuration of router, switch
• Handle vendor management
• Coordinated with vendor teams and assisted them in deployment
• Worked on Cisco Routing protocols - (OSPF, BGP)
• Experience in Cisco Switch and AP IOS upgrade and configuration
• Experience in troubleshooting Cisco (C2500, C9800-L,2800) wireless controllers
• Client: Reliance JIO, Sputnik Services Chennai.

• OS Installation.
• Software Installation.
• Customer Support for IT Products.
• Troubleshoot the Network equipment.