Sachin Katoch
Gurugram
Summary
Detail-oriented Network Engineer with 3 years of experience in troubleshooting and resolving complex network issues within a Cisco TAC environment. Excels at managing high-pressure support cases, delivering timely solutions, and ensuring utmost customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Engineer
Capgemini Engineering
Gurugram
02.2022 - Current
- Provide technical support to global premium and legacy customers and provide the root cause analysis in the template, and deliver it to customers.
- Experience and Familiarity with Cisco Data Centre products, such as Nexus series switches.
- Handle critical service-impacting issues and provide resolution within minimal time to restore service-impacting outages in customer Network.
- Work and share product bugs with design team to improve the product and resolve it in next device upgrade
- Understand Customer Requirement and develop plan to solve the customer requirement.
- Managed setup of routers, switches, and other essential hardware devices.
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
- Collaborated with cross-functional teams to support network infrastructure for critical projects and initiatives.
Network Intern
Capgemini Engineering
Gurugram
02.2021 - 02.2022
- Intern in Network Engineering and Surveillance Department of Capgemini Engineering.
- Handles the major and minor technical issues related to packet equipment of Asia-Pacific customers like Bharti Airtel, TATA Communications, Vianet, etc.
- Troubleshooting and Fault Rectification over IPs, SFPs, Ports, VLANs, nodes, PSA/PSB cards, OSPF, management, etc.
- Routing & Switching protocols (EIGRP, OSPF, BGP Routing, Switching), Knowledge of fundamentals of TCP/IP, UDP and OSI Protocol suites.
- Configured and tested network hardware, such as routers and switches.
- Assisted in troubleshooting network issues using ping, tracert, and other tools.
- Documented procedures related to installation, configuration, and maintenance of network components.
Education
Bachelor of Engineering (Computer Science) -
Chandigarh University
Kharar, Punjab05.2020
Higher Education (CBSE) -
Dr. Kitchlu Public School
Moga, Punjab05.2015
Skills
1 Basics of Networking –
- OSI model, Subnetting, VLSM, IPv4, IPv6, Telnet, SSH
- TCP/IP protocols, UDP
- Basic understanding of application layer protocol as HTTP, HTTPS, FTP, SMTP, POP
2 Routing – Basic configuration related to:
- Static Routing, Default Routing (EIGRP, OSPF, BGP)
- Basic Understanding of working mechanism of DHCP, DNS, Ping, Traceroute and ARP
Devices worked on- Ciena 5130, 5164, 3928, 3930
3 Switching – Basic Understanding of Process related to:
- Layer 2 switching, Frame forwarding, CAM table building
- Vlans & Trunk, Private Vlans, Inter-Vlan Routing, VTP, DTP, CDP
- STP – 8021D, CST, PVST, RSTP, MSTP
- Ether-Channel – Layer2 (Static, PaGP, LaCp), Layer 3
- ACLs, Filtering, HSRP/VRRP
Devices worked on – Nexus 3k, Nexus 5k, Nexus 7k, Nexus 9k
Certification
- Cisco Certified Network Associate (CCNA), 05/2024, Present
- Certificate of Achievement Ciena Routing and Switching Associate (CRS-A).
- Certificate of Achievement Ciena Carrier Ethernet Associate (CE-A).
Projects Undertaken:
- Designing of army cantt. network system on packet tracer, 08/2019, 08/2020, Routing and Switching was used to connect various PCs in different areas. Password secured routers and OSPF routing protocol were used.
Languages
- English, Professional Working Proficiency
- Punjabi, Full Professional Proficiency
- Hindi, Full Professional Proficiency
Timeline
Network Engineer
Capgemini Engineering
02.2022 - Current
Network Intern
Capgemini Engineering
02.2021 - 02.2022
- Cisco Certified Network Associate (CCNA), 05/2024, Present
- Certificate of Achievement Ciena Routing and Switching Associate (CRS-A).
- Certificate of Achievement Ciena Carrier Ethernet Associate (CE-A).
Bachelor of Engineering (Computer Science) -
Chandigarh University
Higher Education (CBSE) -
Dr. Kitchlu Public School
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