Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Venkatesan Selvaraju

Venkatesan Selvaraju

Chennai

Summary

Senior Manager with extensive experience in project management and data migration at Fiserv India. Demonstrated ability to optimize processes and lead cross-functional teams for timely project delivery. Proficient in Vision Plus and client communication, resulting in successful implementations and improved operational efficiency. Committed to continuous professional development and enhancing business operations through effective skills application.

Overview

21
21
years of professional experience

Work History

Senior Manager

Fiserv India Private Limited
Chennai
03.2024 - Current
  • Finalized design specifications for Fiserv’s Dispute Workspace platform.
  • Analyzed functional requirements to align with sprint objectives.
  • Developed project and resource engagement plans for efficient execution.
  • Coordinated team activities to ensure timely progress on tasks.
  • Oversaw testing processes to validate functionality and performance.
  • Managed defect tracking and resolution to maintain quality standards.
  • Facilitated production deployment coordination for successful implementation.
  • Communicated with clients to address inquiries and provide updates.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Senior Manager

Fiserv India Private Limited
Chennai
07.2021 - 02.2024
  • Developed and executed data conversion strategies for seamless migration to OPTIS platform.
  • Configured platform settings to meet specific client requirements efficiently.
  • Managed data loading processes, ensuring accurate representation of dispute cases.
  • Conducted mock runs to evaluate system performance and reliability prior to launch.
  • Performed extensive testing and validation.
  • Oversaw live implementation, facilitating smooth transitions and user adoption.
  • Delivered post-live warranty support, resolving client inquiries and issues promptly.
  • Led a team of 10+ employees, guiding performance monitoring and task delegation.

Manager

Firstdata
Chennai
02.2018 - 06.2021
  • Oversaw design and development of Latin American VisionPlus system from Chennai team.
  • Accepted projects and confirmed releases based on team capacity.
  • Delivered projects within set schedules, ensuring timely completion.
  • Achieved KPI targets through effective team collaboration.
  • Conducted design and code reviews for all releases to maintain quality standards.
  • Prepared weekly status reports for various programs and projects.
  • Facilitated technical coordination to resolve complex issues efficiently.

Team Lead

CITI
Chennai
09.2017 - 01.2018
  • Analyzed functional requirements to create comprehensive technical design documents.
  • Reviewed enhancement requirements and engaged in collaborative design discussions.
  • Monitored production systems, resolving abends to ensure operational continuity.
  • Supported SIT and UAT by addressing defects and implementing fixes for abends.
  • Prepared weekly reports for clients and participated in status calls to provide updates.
  • Developed performance improvement tools focused on cost reduction strategies.

Shift Lead

GDLM Support
Chennai
01.2017 - 08.2017
  • Managed 24x7 Mainframe and VisionPlus Batch support team operations.
  • Automated pre-batch date validation between batch calendar and control files.
  • Monitored SIT, UAT, and PROD batch jobs, resolving non-functional issues promptly.
  • Handled customer incidents via ServiceNow, documenting resolutions for business closure.
  • Extracted daily open and in-progress incidents from ServiceNow for team analysis.
  • Coordinated calls with L3 and L4 support teams to address functional issues efficiently.
  • Defined escalation processes for timely resolution of functional abends to director level within three hours.
  • Developed process documentation to minimize manual efforts in batch job releases.

Tech Lead

ING
Belgium
02.2016 - 10.2016
  • Delivered comprehensive UNISYS mainframe infrastructure support, including life cycle management and DRP assistance.
  • Implemented changes and fixes to enhance system performance and reliability.
  • Generated capacity management reports using Sightline samples for effective resource allocation.
  • Monitored performance metrics to identify and resolve issues proactively.
  • Handled problem tickets and executed fixes to minimize service disruptions.
  • Managed service incidents to ensure timely resolution and customer satisfaction.

Module Lead

CITI-Brazil
Singapore
  • Resolved production batch abends to ensure compliance with all batch SLAs.
  • Managed customer incidents via ServiceNow, analyzing and deploying fixes while monitoring production outcomes.
  • Tracked open and in-progress incidents daily through ServiceNow, ensuring thorough issue documentation upon closure.
  • Submitted deployment requests via ServiceNow for package baselines and monitored until closure on deployment day.
  • Prioritized incident handling, providing workaround solutions for interim corrections.
  • Monitored incident queues, actively managing workloads to reduce daily backlogs.
  • Analyzed batch job performance, optimizing code to decrease CPU utilization for cost savings.
  • Supported development teams by clarifying solutions and addressing queries throughout development phases.

BA & Tech Lead

Brazil Diners
Singapore
  • Converted Diners cards from ORBITAL-Flexes to ECS+ in VisionPlus.
  • Gathered requirements for end-to-end project support and analysis.
  • Analyzed needs and proposed detailed solutions with effort estimations.
  • Facilitated data mapping discussions with business subject matter experts.
  • Executed code changes in conversion programs, preparing JCLs and parameters.
  • Developed test cases and documented results for validation.
  • Created error logs and implemented permanent fixes for identified issues.
  • Conducted implementation activities while providing warranty support to production.

Module Lead

FDI - Cards projects
UK
  • Managed integration, acceptance, and production support for FDI - Cards projects on VisionPlus 8.x.
  • Analyzed batch abend issues, proposed permanent code changes to development teams.
  • Conducted daily calls with release and defect managers to track issues in HP Quality Center.
  • Minimized batch window by analyzing jobs for parallel execution and implementing cost-saving recommendations.
  • Provided weekend support and adapted to various shifts to ensure team availability.

Team Lead

First Data International
  • Processed Offshore Currency Debit Cards on Vision PLUS system, transmitting account and transaction details to client application platform.
  • Developed new interface to send monetary transactions, fees, and exchange rates to client processing platform.
  • Created interface for real-time updates of Offshore Currency Debit Card accounts with Open to Buy amounts from Incoming OTB file.
  • Prepared technical design document to outline system specifications.
  • Formulated test plan for unit testing and documented results post-implementation.
  • Developed code and gathered corresponding test results for evaluation.
  • Reviewed team members' code, providing constructive feedback for necessary changes.
  • Compiled comprehensive test results to support system testing.

Team Member

First Data International
  • Delivered application outsourcing services for application support and enhancement of Vision Plus applications across DBS Singapore, SAMBA, and US.
  • Collaborated with FDI UK, supporting SAMBA, BARCLAYS, RIYAD, and VANQUIS through enhancements integrated into release V8.23.
  • Developed conversion programs to facilitate system transitions.
  • Retrofitted codes into custom library from base library to enhance functionality.
  • Supported batch processes during System Integration Testing (SIT) and User Acceptance Testing (UAT).
  • Provided temporary fixes for batch issues pending permanent solutions, securing necessary approvals.
  • Updated Test Director with details of all batch abends for tracking purposes.

Production Support

HSBC
  • Supported Core WHIRL applications for HSBC Mexico and Canada Business Units with 24/7 production coverage.
  • Monitored production batches and addressed customer tickets efficiently.
  • Provided timely support for ad hoc queries from business users related to production environment.
  • Ensured continuous online operations, maintaining availability 24 hours a day.
  • Delivered temporary fixes for production issues pending permanent solutions with necessary approvals.
  • Implemented permanent fixes following established change control procedures.
  • Executed special batches in production test environment to resolve specific issues.
  • Conducted preventive maintenance and batch tuning activities to optimize performance.

Developer

CITI GROUP
  • Developed code for credit card processing system in Australia and Sweden for Citibank.
  • Enhanced existing system to support credit cards across multiple countries.
  • Utilized Vision Plus routines to process banking files efficiently.
  • Prepared unit test plans for identified components to ensure functionality.
  • Conducted development and testing of system components to validate performance.
  • Reviewed team members' work to maintain high-quality standards.
  • Compiled test results to assess component effectiveness.
  • Provided support for defect resolution related to functionality.

Developer

IBM
  • Developed mainframe-based code analyzer and metrics tool for project evaluation.
  • Conducted functionality analysis to ensure alignment with project requirements.
  • Identified components related to functionality and estimated completion in hours.
  • Created unit test plans for all identified components to ensure quality.
  • Supported system testing phases to validate overall toolkit performance.
  • Facilitated cross-referencing among various project artifacts, including source code and data files.
  • Generated key project metrics, including function points and McCabe metrics, to aid analysis.

Developer

DSRC
  • Managed comprehensive automotive lending software to streamline loan processes from sanctioning to termination.
  • Implemented auto debit, tax calculations, vehicle insurance management, and various account inquiries.
  • Maintained detailed historical records of all system transactions and activities.
  • Prepared unit test plans to ensure functionality and reliability of the system.
  • Developed code in accordance with technical specifications for optimal performance.
  • Compiled test results to assess system effectiveness and identify areas for improvement.
  • Provided support during system testing phases to enhance overall stability.

Education

M.Sc - Information Technology

Bishop Heber College
Trichy
01.2003

B.Sc - Computer Science

Muthayammal College of Arts and Science
Rasipuram
01.2001

Skills

  • Vision Plus and CA-7
  • Project management
  • Process optimization
  • Cross-functional collaboration
  • Data migration
  • Client communication
  • Resource allocation
  • Team leadership
  • COBOL and JCL
  • CICS and VSAM
  • Easytrieve and File Aid
  • Changeman and Endevor
  • HP Quality Center and ServiceNow
  • DB2 and Infoman
  • Performance monitoring
  • Design specification
  • Technical documentation
  • Team development
  • Cost reduction
  • Complex problem-solving
  • Project planning
  • Employee development

Personal Information

Visa Status: Holding H1B VISA till 09/30/27

Timeline

Senior Manager

Fiserv India Private Limited
03.2024 - Current

Senior Manager

Fiserv India Private Limited
07.2021 - 02.2024

Manager

Firstdata
02.2018 - 06.2021

Team Lead

CITI
09.2017 - 01.2018

Shift Lead

GDLM Support
01.2017 - 08.2017

Tech Lead

ING
02.2016 - 10.2016

Module Lead

CITI-Brazil

BA & Tech Lead

Brazil Diners

Module Lead

FDI - Cards projects

Team Lead

First Data International

Team Member

First Data International

Production Support

HSBC

Developer

CITI GROUP

Developer

IBM

Developer

DSRC

M.Sc - Information Technology

Bishop Heber College

B.Sc - Computer Science

Muthayammal College of Arts and Science

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Venkatesan Selvaraju