Venkatesh Besetty

• I am working with PATRA INDIA BPO Service pvt ltd.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Skilled at working independently and collaboratively in a team environment.
• Applied effective time management techniques to meet tight deadlines.
• Resolved problems, improved operations and provided exceptional service.
• Handling l1 tickets in manage engine ticketing tool
• we can troubleshoot Lan, Wan issue's
• working on linux and windows platform's
• PRTG Graph monitoring
• working on user access management
• working on sophos antivirus and ninja remote tool application

 I worked with Yalamanchil softwares exports

work for a many Teams like CorpIT, ServiceDesk and IT Soc

analyst.

 Corp IT We should maintain the nearly 120 Systems .

 Maintain and administer of UNIX/Windows critical hosting

environment with focus on services delivered to Internal

infrastructure.

 Monitoring, executing and troubleshooting of system back

ups and recovery.

 Knowledge on Service Desk management and Monitor the

critical alerts.

 Monitor all critical alerts of Linux server health, space and

firewall unauthorized logins

 we can analysis the logs and escalates to the Team

manager.

 Must be able to work in a team environment and/or

independently and also have strong interpersonal skills.

 Maintain Pam tool, Nmap, nesus, wireshark, burpsuit.

Independently handling:- Desktop Issues

 Network Issues

 Os issues

 Server Issues

 Worked for Vsez for 1 month as a independtly

 IN Vsez The entire Network Will Down I will sort the

issue and completed the Task with in a short period.

Acting Team Leader by Providing :-

 Team handling for It servicedesk and Soc team.

 Guidance and share Knowledge

 Training given to the freshers.

• I worked with Microsense Network's
• Configured hardware, devices, and software to set up work stations for employees.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Installed, modified, and repaired software and hardware to resolve technical issues.

 installing and configuring the peripherals, components and

drivers.

 Installing software and application to user standards.

 Desktop Support for hardware and software are

troubleshooting’s.

 Os and Basic network troubleshooting.

 Provision internet access and Management.

 Network Connectivity troubleshooting.

 Investigating and resolve all network problems.

 Internet and Local are network configuration,

troubleshooting.

 Shifting the internet when the line was down.

 Configuration of Access Points of Cisco Lap and Cap

models.

 Maintain Gag-5900 Nomadix.

 configuraing Vlan and Trunking in cisco Switch.

 We are required to Maintain record of It Assets Usage.

 Perform Operating System Software updates, and patches