EScan
TUSHAR RAJU PATIL
Mumbai
Summary
IT professional specializing in project management and system auditing, delivering successful outcomes across diverse industries. Proven track record of leading cross-functional teams to complete projects on time and within budget. Expertise in implementing IT solutions that enhance operational efficiency and drive business growth.
Overview
2
2
Languages
3
3
Certifications
6
6
years of professional experience
Work History
IT Excutive
JBCN International School
01.2026 - Current
- Maintained system security, user access control, and IT infrastructure operations.
- Configured Fortinet firewall security and user access policies to enhance network protection.
- Handled eScan Antivirus administration including web access and endpoint security policies.
- Provided secure internet and website access to users through antivirus and firewall policies.
- Managed user access, password reset, and system permissions through Active Directory.
- Handled domain user management including creation, modification, and troubleshooting of user accounts.
- Created and managed user profiles and domain access permissions.
- Administered Microsoft Office 365 accounts including mailbox setup and user licensing.
- Created user accounts on OneDrive, ensuring proper storage allocation and license assignment.
- Delivered IT support and troubleshooting for end users, resolving network, system, and account issues efficiently.
- Oversaw procurement and setup of new user devices, enhancing efficiency in system onboarding.
- Coordinated with ISPs to manage and troubleshoot Tata Communications and Jio network connectivity.
Executive Technical Support
Prama Hik Vision India Pvt. Ltd.
08.2022 - 08.2025
- Managed desktop installations, configuration and troubleshooting.
- Performed system upgrades, patching and backups.
- Monitored network and server performance ensuring 99% uptime.
- Configured and managed Active Directory, DNS and DHCP.
- Provided L1/L2 technical support for infrastructure issues.
- Supported hardware, software and network issues including printers.
- Resolved helpdesk tickets within defined SLAs.
- Operating Systems: Windows Server 2016/2019.
- Networking: TCP/IP, DNS, DHCP, VLAN, Routing & Switching.
- Storage: SAN, NAS, Backup & Recovery.
- Vendor coordination for hardware repairs and AMC support.
Technical Support
Quess Corp Ltd.- Client : Induslnd Bank
01.2021 - 07.2022
- Assisted IT team in system setup and maintenance.
- Installation, configuration and maintenance of laptops and network devices.
- Managed Microsoft 365 portal (Exchange Online, SharePoint, Teams, OneDrive).
- Managed user accounts, group policies and access permissions via Active Directory.
- Remote support using AnyDesk, TeamViewer and PuTTY.
Technical Support Engineer
Modern Facilities Ltd.- Client : Induslnd Bank
07.2020 - 12.2020
- Installed and configured hardware and software.
- Provided technical support via phone, email and in-person.
- Diagnosed and resolved network connectivity issues.
- Maintained IT inventory.
- Resolved hardware issues including part replacements.
Education
Bachelor's of Arts -
Mumbai University
HSC - Electronics & Telecommunication
Maharashtra State Board
MumbaiSSC - undefined
Maharashtra State Board
MumbaiSkills
Troubleshooting
Communication
Prioritization
Reporting
Network troubleshooting
System auditing
Software
Fortinet
IVMS
Hik connect
Certification
Cisco Certified Network Associate (CCNA)
Interests
Travelling, Reading books
Timeline
IT Excutive
JBCN International School
01.2026 - Current
Executive Technical Support
Prama Hik Vision India Pvt. Ltd.
08.2022 - 08.2025
Technical Support
Quess Corp Ltd.- Client : Induslnd Bank
01.2021 - 07.2022
Technical Support Engineer
Modern Facilities Ltd.- Client : Induslnd Bank
07.2020 - 12.2020
SSC - undefined
Maharashtra State Board
HSC - Electronics & Telecommunication
Maharashtra State Board
Bachelor's of Arts -
Mumbai University