VENKATESH CM, PMP®

Seeking for Transformations/Transitions role with an organization of repute

Rich and insightful experience of 18+ years across Transformation & Transition Projects. Multiple Global Transformation Projects has been completed successfully. Lead and successfully completed Global Transitions spanning 500+ FTE’s Proven skills to work in sync with the corporate set parameters. A keen strategist with expertise in managing strategies with key focus on ensuring optimal utilization of resources. Skills in developing relationships with key decision-makers in the organizations for revenue. Proficient in developing & streamlining systems with proven ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters. Proven track record of managing processes and streamlining workflow & creating teamwork environment to enhance productivity innovatively. Ensuring that the process surpasses achievement of delivery & service quality norms for all valuable clients. Excellent communication skills with proven abilities in Customer Relationship Management.

• Certified Project Management Professional (PMP)
• Green belt certification via a project on increasing internal accuracy.
• Certified Scrum Master
• Top Performer Award for Constant & sustained improvement in the Customer Satisfaction ratings during the tenure.

• Conceptualizing and implementing effective strategies with a view to achieve business objectives and ensure meeting & exceeding top line and bottom line mandates.
• Framing work direction and plan for the associates after assessment of their capabilities.
• Preparing & presenting various weekly / monthly reports pertaining to process / productivity.
• Mapping business requirements and coordinating in developing and implementing processes in line with the pre-set guidelines; spearheading process transition initiatives.
• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
• Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.
• Managing team functions viz. training, etc.
• Leading, mentoring & monitoring the performance of teams to ensure efficiency in projects/transitions and meeting of individual & group targets.

• Tesco, Solution Design & Transitions, 10/22/22, Present, Delivering multiple large-scale transitions and transformation initiatives across business functions., Managing a team of Transition & Change Leads to drive multiple transformation projects., Driving the strategic change Programs in TBS., Developed the central transformation Transitioning processes using Organization Transition Methodology., Creation of Target Operating Model through a location agnostic & GBS Services model by deploying a robust service delivery management, integrating Process Transformation, RPA and cloud based digital transformation solutions alongside ERP upgrade.
• Accenture, Transition Management, 05/20/20, 10/22, Leading & guiding multiple Transition leads for different client transitions., Developing Transition Plans and ensure successful execution as per the timeline., Transitioning processes using Organization Transition Methodology., Ensure agreed scope of work is transitioned without any deviation and resolve disputes.
• Philips IT, Transition Manager - Strategic Initiatives, 05/18/18, 05/20, Lead the pool of Transition Leads across locations to deliver the GBS Transformation Strategy., Managing internal/external client relationships during various stages of the transition., Developing Transition Plans and ensure successful execution as per the timelines., Managing and implementing Automation Projects.
• Cognizant, Transition Manager, 08/16/16, 05/18, Ensure agreed scope of work is transitioned without any deviation and resolve disputes., Transitioning processes using Organization Transition Methodology., Managing internal/external client relationships during various stages of the transition., Developing Transition Plans and ensure successful execution as per the timeline.
• BNY Mellon, Principal Accounting Analyst – Change Project, 03/15, 08/16, Responsible for Change projects in Finance Function., Transitioning processes using Organization Transition Methodology., Managing internal/external client relationships during various stages of the transition., Fabricating monthly dashboards of the process depicting projects success.
• HCL Chennai, Deputy Manager, 04/14, 03/15, Leading and responsible for the overall direction, coordination and evaluation of Transitions., Dialogue with clientele about customer service issues or queries., Implement quality management and regulatory compliance strategies.
• WNS Chennai, Assistant Manager, 02/11, 04/14, Responsible for leading and setting up a project for a region.
• CAPGEMINI, Chennai, Senior Process Associate, 10/07, 02/11, Worked in a Pilot team for setting up a F&A project.
• Philips, Officer, 08/07, 09/07, P Card & Travel Expenses Processing.
• Adecco (Client – Philips), P Card & Travel Expenses Processing, 07/06, 07/07

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