Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Hobbies
Timeline
Generic

Venkatesh Krishnan

Chennai

Summary

Analytically driven Operations Lead with extensive experience in talent acquisition and HR operations, seeking to transition into a Business Analyst role. Adept at leveraging data analysis, SQL, and BI dashboard creation to drive business insights and process improvements. Committed to applying strategic problem-solving skills to optimize business processes, enhance decision-making, and contribute to organizational success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Lead

Aleron Inc
Chennai
03.2018 - Current
  • Led a 13-member team managing HR operations across 12 client portfolios, improving efficiency and ensuring high-quality deliverables
  • Spearheaded process improvements, leading to a 70% increase in team productivity
  • Developed and maintained Power BI dashboards for real-time insights and data-driven decision-making
  • Executed candidate releases from ATS and created precise Work Orders, ensuring smooth onboarding processes
  • Conducted audits on background verification processes and validated invoices, collaborating with the finance team to resolve discrepancies
  • Managed performance reviews, set ratings, and implemented improvement plans to enhance team member performance
  • Coordinated bandwidth allocation and communicated with hiring managers and US teams to align with business needs

Subject Matter Expert (SME) / Process Associate

TCS
Chennai
05.2014 - 04.2015
  • Trained and mentored 4 associates, managing team and individual performance targets
  • Implemented process improvements that reduced client SLA from D+2 to D, enhancing service delivery efficiency
  • Built and maintained strong relationships with business leaders, facilitating process improvement and change initiatives within the organization

Senior Process Executive

CTS
Chennai
01.2012 - 12.2013
  • Applied received cash to customer accounts based on remittance advice, ensuring accurate account balances
  • Reconciled customer accounts and managed follow-ups on overdue premiums
  • Performed reserve analysis on 90-day overdue accounts and coordinated with customers for accurate remittance advice
  • Monitored and managed refunds, bill reversals, bill consolidations, and reinstatement fees

Education

MBA - HR and Systems

Crescent Engineering College
Chennai, Tamil Nadu
04-2011

BSc - Electronics and Communication

Subbulakshmi Lakshmipathy College of Science
Madurai, Tamil Nadu
05-2009

Skills

  • Data Analysis
  • SQL
  • Power BI
  • Advanced Excel
  • Tableau
  • Project Management
  • MS Office
  • JIRA
  • Basic Video Editing
  • Canva Editor
  • Data Scraping and Cleaning
  • Applicant Tracking Systems
  • Workday VNDLY
  • Analytical Thinking
  • Process Improvement
  • Stakeholder Management
  • Strategic Problem Solving
  • Team Leadership and Collaboration

Certification

  • SAP
  • Six Sigma

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2

Hobbies

  • Cricket
  • Table Tennis

Timeline

Operations Lead

Aleron Inc
03.2018 - Current

Subject Matter Expert (SME) / Process Associate

TCS
05.2014 - 04.2015

Senior Process Executive

CTS
01.2012 - 12.2013

MBA - HR and Systems

Crescent Engineering College

BSc - Electronics and Communication

Subbulakshmi Lakshmipathy College of Science

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Venkatesh Krishnan