Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic
Venkatesh Prabhu

Venkatesh Prabhu

Coimbatore

Summary

Accomplished Center Manager with expertise in KPI analysis and customer service excellence, honed at MobiTech Creations. Spearheaded process improvements, enhancing service operations and maintaining high NPS. Adept at CRM and escalation management, fostering collaboration and resolving issues efficiently. Proven track record in optimizing service provider networks and driving customer satisfaction. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

8
8
years of professional experience

Work History

Center Manager

MobiTech creations private limited
Coimbatore
12.2020 - 06.2025
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Managed daily operations of the center, including staffing, scheduling, budgeting, inventory control, and customer service.
  • Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.
  • Analyzed center performance (KPI metrics) to identify trends and areas for improvement.
  • Handled partner centers (ASC/MSC & ESP) operations of the service functions.
  • Managed TV-OPS of the ROTN market via service partners to address and close service calls.
  • Resolved customer complaints promptly and courteously, while maintaining excellent NPS.

Senior Customer Service Executive

Wipro Consumer Care & Lighting
Cochin
02.2017 - 08.2020
  • Handled Kerala, Tamil Nadu (except Chennai), and coastal Karnataka operations of the service function based at Cochin/Coimbatore.
  • To address and close servicing issues with the help of partner centers and team members.
  • Review customer complaint resolutions with local teams, service partners, and report the same to the Service Head on a regular basis.
  • Reporting to the Service Head on customer complaints trends and resolution status.
  • To understand the nature of customer complaints and simultaneously be able to interpret them to the backend QA team for further permanent resolution.
  • To maintain CSAT & NPS score at desired level.

Education

Bachelor of Engineering - Electrical And Electronics Engineering

SNS College of Technology
Coimbatore
06-2016

Skills

  • Customer service
  • KPI analysis and tracking
  • Service operations oversight
  • Inventory planning and management
  • CRM and escalation management
  • Service provider networks
  • Process improvements and optimization

Languages

Tamil
First Language
English
Advanced (C1)
C1
Malayalam
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1

Affiliations

  • Traveling and riding bikes
  • Playing badminton and cricket

Timeline

Center Manager

MobiTech creations private limited
12.2020 - 06.2025

Senior Customer Service Executive

Wipro Consumer Care & Lighting
02.2017 - 08.2020

Bachelor of Engineering - Electrical And Electronics Engineering

SNS College of Technology

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Venkatesh Prabhu