YASHDEEP ZALA
Retail Sales Manager
Ahmadabad
Summary
Seasoned professional with 14 years of comprehensive experience in luxury retail, Hospitality, and mall marketing. Demonstrated expertise in driving sales, enhancing customer experience, and implementing effective marketing strategies. Proven track record of managing high-end retail operations, developing and executing marketing campaigns, and fostering strong client relationships. Adept at leveraging market insights and industry trends to maximize revenue and brand positioning. Exceptional leadership skills with a focus on team development and achieving organizational goals.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Center Manager
Funky Monkeys Play Center
Ahmedabad
04.2024 - Current
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations of 6000 sq ft.
- Conceptualized and enforced innovative, cost-effective methodologies to abridge the expenses across the workplace and accelerate the efficiencies level.
- Took care of all the safety & security of kids age range from toddlers to age up to 14 years. Handled all the marketing-related activities & queries for the play Center.
- Coordinated with F&B, Events & Vendor companies for the play Center requirements.
- Developed commercial activities & events materials for the center.
- Dealt with Customer queries & complaints, provide excellent service to the clients.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
Store Manager (Cluster Lead)
Ancestry (Cover story Clothing Ltd)
Gujarat
5 2023 - 04.2024
- Overseeing daily operations, managing budgets, and setting performance objectives
- Managed inventory control, cash control, and store opening and closing procedures.
- Team Handling of 40 employees of the entire Gujarat EBO's & SIS counters
- Displaying excellence in attracting the customer through innovative visual merchandising, including designing and managing the lighting, displays, technology, and other elements
- Enhancing the store performance through marketing strategies that build consumer preferences and drive volume
- Adhering to the brand SOP & ensuring visual merchandising standards according to company guidelines to enhance the customer shopping experience.
City Manager
Forest Essentials Luxurious Ayurveda
Gujarat
12.2016 - 05.2023
- Entrusting with the overall accountability of providing excellent customer service & building a relationship to grow the business locally
- Analyzing sales figures, market trends, and customer behavior to determine product needs
- Employing a solid business acumen to analyze store sales category-wise and recognize the best-seller designs
- Handling and guiding 5 store's display guidelines of entire Gujarat
- Following up with the category team to increase top-line sales by providing the best sellers
- Determining the need for and implementing product promotions, price changes, markdowns, clear-outs, etc
- Enhancing stock turn ratio by reducing inventories
- Ensuring retail staff is well informed on product details and promotions
- Maintaining and tracking inventory
- Liaising between customer and company
- Forecasting sales and profits
- Managing budgets of the entire Gujarat
- Staff management of 32 people of the entire Gujarat stores.
Center Operations & Marketing Manager
Funky Monkeys Play Center Pvt. Ltd.
01.2015 - 11.2016
- Effectuated a practical in-store merchandising philosophy to increase sales/gross profit
- Generating business through aggressive direct marketing efforts and sales promotion activities to clear the slow-moving stock
- Ensured maintenance of excellent relations with clients & maximum customer satisfaction through achieving service delivery & service quality norms to generate avenues for additional business by monitoring the speedy resolution of client queries
- Conceptualized and enforced innovative, cost-effective methodologies to abridge the expenses across the workplace and accelerate the efficiencies level
- Took care of all the safety & security of kids age range from toddlers to age up to 14 years
- Handled all the marketing-related activities & queries for the play Center
- Coordinated with F&B, Events & Vendor companies for the play Center requirements
- Developed commercial activities & events materials for the center
- Dealt with Customer queries & complaints, provide excellent service to the clients.
Marketing Executive (Commercialization & Events)
Virtuous Retail Mall (Dhanlaxmi Infrastructure Pvt. Ltd.)
05.2013 - 12.2014
- Determined current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements
- Taking Care of the entire shopping mall's Marketing part including Commercial spaces and event facilities
- Assisted customers, ensured prompt resolution of clients' inquiries, distributed tasks to the staff, and monitored the employees' performance
- Planned & executed all the commercial events & activations
- Assessed local leasing opportunities suitable for the mall to lease out
- Attained Malls commercial targets by targeting clients and promotional events
- Looked after the maintenance of inventory & stock of marketing collaterals.
Front Office Assistant
Country Club Hotels & Resorts India
12.2011 - 04.2013
- Comprehended the client's needs to determine/assess their personality
- Nurtured and maintained a healthy relationship with the clients
- Answered calls, booked reservations, responded to the emails & electronic reservations
- Kept records of occupied rooms & guest accounts
- Prepared and maintained the in-house guests' account sheet and reported to the manager.
Education
Bachelor of Arts - Hospitality Management
Loughborough College
Loughborough,UK 04.2001 -
Skills
MS Office Applications (Word, PowerPoint, Excel, Internet)
Strategic Planning
Retail Store Operations
Marketing & Promotional Activation
Customer Service
Customers Relationship Management
Sales Promotional Activities
Market & Competitor Analysis
Revenue Generation
Inventory Management
Hospitality Management
Customer Service Management
Business Development
Marketing Management
Negotiation
Operations Management
Facility Maintenance
Educationcredentials
- HND - Hospitality Management, Loughborough College, 2011
- PGD - Hospitality Management, M.I.T Pune. India, 2014
Leadershipbenchmarks
- Dynamic executive leadership career in strengthening and adding value to the functions, providing operational insight.
- Thrives in deadline-driven environments; ability to work effectively in an independent and team environment.
Timeline
Center Manager
Funky Monkeys Play Center
04.2024 - Current
City Manager
Forest Essentials Luxurious Ayurveda
12.2016 - 05.2023
Center Operations & Marketing Manager
Funky Monkeys Play Center Pvt. Ltd.
01.2015 - 11.2016
Marketing Executive (Commercialization & Events)
Virtuous Retail Mall (Dhanlaxmi Infrastructure Pvt. Ltd.)
05.2013 - 12.2014
Front Office Assistant
Country Club Hotels & Resorts India
12.2011 - 04.2013
Bachelor of Arts - Hospitality Management
Loughborough College
04.2001 -
Store Manager (Cluster Lead)
Ancestry (Cover story Clothing Ltd)
5 2023 - 04.2024