Venkatesh Sethuram Iyer
Supply Chain Management
Hyderabad
Summary
Dedicated SCM professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking SCM- Leading position. Offering excellent communication and good judgment.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work History
Head- Supply Chain Management
WaterHealth India Pvt Ltd
Hyderabad
01.2007 - Current
- Prepared variety of different written communications, reports and documents.
- Resolved problems, improved operations and provided exceptional service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored company inventory to keep stock levels and databases updated.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Exceeded goals through effective task prioritization and great work ethic.
Customer Care Supervisor
Eureka Forbes Ltd
Hyderabad
08.2004 - 01.2007
- Evaluated interactions between associates and customers to assess personnel performance.
- Monitored compliance risks while adhering to safety protocols.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Established performance and service goals and held associates accountable for individual performance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
Customer Care Representative
Eureka Forbes Limited
Hyderabad
07.1999 - 10.2001
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Communicated with clients regarding account services, statements, and balances.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Handled [Type] customers in fast-paced [Type] setting in coordination with solid team of [Number] customer service associates.
- Delivered prompt service to prioritize customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Devised workaround solutions for [Type]-related issues.
Service Technician
Magnetal connectors
Hyderabad
04.1999 - 07.1999
- Evaluated systems according to predetermined checklist and noted issues.
- Surpassed corporate goals by reaching [Number]% customer satisfaction rating.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Assisted team members with [Type] equipment troubleshooting and diagnostics.
Education
Diploma in AI And Data Science - Artificial Intelligence And Data Science
IIT
Chennai 04.2022 - Current
MBA - SCM And Agri Management
MIBM
Gurgram 04.2021 - 04.2022
BE - Electronics And Communications Engineering
SRTMU
Nanded 11.2001 - 05.2004
Diploma in Electrical And Electrnics Engineering - Electrical, Electronics Engineering Technologies
SSGPT
Zaheerabad 08.1994 - 05.1998
Skills
Supply Chain Management
Timeline
Diploma in AI And Data Science - Artificial Intelligence And Data Science
IIT
04.2022 - Current
MBA - SCM And Agri Management
MIBM
04.2021 - 04.2022
Head- Supply Chain Management
WaterHealth India Pvt Ltd
01.2007 - Current
Customer Care Supervisor
Eureka Forbes Ltd
08.2004 - 01.2007
BE - Electronics And Communications Engineering
SRTMU
11.2001 - 05.2004
Customer Care Representative
Eureka Forbes Limited
07.1999 - 10.2001
Service Technician
Magnetal connectors
04.1999 - 07.1999
Diploma in Electrical And Electrnics Engineering - Electrical, Electronics Engineering Technologies
SSGPT
08.1994 - 05.1998
Environmentalist
I am a firm believer of co existence of all creations of God.I try to work to conserve what ever is available , improve that is not good and revive that is depilated. The life and Nature what we enjoy is a loan from future generation and its our responsibility is to conserve and pass to the next generation.
We a small group have started waste recycling efforts in our colony and i am an active participant.
Environmentalist
I am a firm believer of co existence of all creations of God.I try to work to conserve what ever is available , improve that is not good and revive that is depilated. The life and Nature what we enjoy is a loan from future generation and its our responsibility is to conserve and pass to the next generation.
We a small group have started waste recycling efforts in our colony and i am an active participant.
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