Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Venkatesh T J

Venkatesh T J

Associate Manager - Support Services
Madurai

Summary

Competent and dynamic with rich and varied exposure in testing various ERP products.

Overview

18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Senior Product Support Specialist

IDS Next Business Solution Pvt Ltd
12.2016 - Current
  • Working on various Channel Managers like Sabre, travelclick, Expedia, Booking.com Staah etc.
  • Working on various CRM Interface like STR, Bingo-CRM, Kepsla, BookingWhizz CRM, BWCRM-POS, Cendyn, CPO, etc.
  • Deploy procedures in Azure.
  • Deploy procedure and triggers in Gitlab.
  • Testing various modules of ERP products.
  • Involving in business requirements, giving inputs for customized programs, and testing new customized programs.
  • Tested interfaces like Door lock, EPABX, Wi-Fi, Bio Metrix, POS and TV, Tally with our database at client places.
  • Explaining Data Flow, working procedure to developers for enhancements and requirements.
  • Setting up Testing data and Environment.
  • Reporting Program Bugs to Development Team.
  • Analyzing data related issues through back end and solving those issues using SQL Queries.
  • Coordinating with Requirement team and development team to get desired outputs.
  • Designing user defined financial reports like Profit / Loss and Income / Expenses.
  • Experience in using Sales Force as case tracker tool.
  • Updating daily status in tool called Redmine.
  • Preparing and sending Weekly and Monthly status to manager.
  • Got Extra-Mile award for efforts on overseas projects.

Manager - Support Services

Clover Qatar W.L.L
04.2018 - 04.2019
  • Worked as a Product Implementation Engineer at IDS.
  • Took care of Product technical support, configuring and maintenance of various products, monitoring process health.

Assistant Regional Manager - Implementation & Support Services

IDS Next Business Solutions Pvt Ltd
01.2018 - 03.2018
  • Worked as a Product Implementation Engineer at IDS.
  • Took care of Product technical support, configuring and maintenance of various products, monitoring process health and client interactions.

Assistant Manager - Support Services

IDS Next Business Solutions Pvt Ltd
05.2017 - 12.2017
  • Worked as a Product Implementation Engineer at IDS.
  • Took care of Product technical support, configuring and maintenance of various products, monitoring process health and client interactions.

Senior Product Lead - Product Implementation & Support

IDS Next Business Solutions Pvt Ltd
01.2016 - 04.2017
  • Worked as a Product Implementation Engineer at IDS.
  • Took care of Product technical support, configuring and maintenance of various products, monitoring process health and client interactions.

Associate Manager - Implementation & Support Service

IDS Software Pvt Ltd
09.2010 - 12.2015
  • Worked as a Product Implementation Engineer at IDS.
  • Took care of Product technical support, configuring and maintenance of various products, monitoring process health and client interactions.

Team Leader – Product Services

IDS Software Pvt Ltd
10.2007 - 08.2010
  • Worked as a Product Implementation Engineer at IDS.
  • Took care of Product technical support, configuring and maintenance of various products, monitoring process health and client interactions for Supports.

Education

B.A.CS - Bachelor of Corporate Secretaryship

Madurai Kamaraj University
05.1999 - 04.2002

HSC - 12th STD

PNUAPTD Higher Secondary School
04.1998 - 03.1999

Skills

Technical Backend Support

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Certification

PG.DCA

Timeline

Manager - Support Services

Clover Qatar W.L.L
04.2018 - 04.2019

Assistant Regional Manager - Implementation & Support Services

IDS Next Business Solutions Pvt Ltd
01.2018 - 03.2018

Assistant Manager - Support Services

IDS Next Business Solutions Pvt Ltd
05.2017 - 12.2017

Senior Product Support Specialist

IDS Next Business Solution Pvt Ltd
12.2016 - Current

Senior Product Lead - Product Implementation & Support

IDS Next Business Solutions Pvt Ltd
01.2016 - 04.2017

Associate Manager - Implementation & Support Service

IDS Software Pvt Ltd
09.2010 - 12.2015

Team Leader – Product Services

IDS Software Pvt Ltd
10.2007 - 08.2010

PG.DCA

04-2004

B.A.CS - Bachelor of Corporate Secretaryship

Madurai Kamaraj University
05.1999 - 04.2002

HSC - 12th STD

PNUAPTD Higher Secondary School
04.1998 - 03.1999

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Venkatesh T JAssociate Manager - Support Services