Hi, I’m
Arnab Mondal
Bangalore
Summary
Results-oriented Backend management Support with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
4
years of professional experience
5
years of post-secondary education
3
Languages
Work History
ByjusBangalore
L2 Support in Post Order Management System
2021.07 - 2024.02 (2 education.years_Label & 7 education.months_Label)
Job overview
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with Team to locate replacement components and resolve advanced problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
FirstsourceBangalore
Customer Service Associate
2020.10 - 2021.03 (5 education.months_Label)
Job overview
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
ConduentBangalore
Sourcer
2020.06 - 2020.09 (3 education.months_Label)
Job overview
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
- Operated and maintained applicant tracking and candidate management systems.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Developed recruiting strategies to identify qualified candidates and build network.
Education
Monalisa English SchoolKolkata
12 ISC from Science
2012.03 - 2014.03 (2 education.years_Label)
Sri Satya Sai University of Technology And Science
B. Sc from Bachelor of Science
2016.02 - 2019.08 (3 education.years_Label & 6 education.months_Label)
Skills
Application installations
Technical Backend Support
Application support
Upgrading Skill - Power BI, AI in Office tools, Chat GPT 40, SQL
Timeline
L2 Support in Post Order Management System
Byjus
2021.07 - 2024.02 (2 education.years_Label & 7 education.months_Label)
Customer Service Associate
Firstsource
2020.10 - 2021.03 (5 education.months_Label)
Sourcer
Conduent
2020.06 - 2020.09 (3 education.months_Label)
Sri Satya Sai University of Technology And Science
B. Sc from Bachelor of Science
2016.02 - 2019.08 (3 education.years_Label & 6 education.months_Label)
Monalisa English School
12 ISC from Science
2012.03 - 2014.03 (2 education.years_Label)