Venkatesh G H G

• I am running 2 departments
• Leading the (FQM1) Food quality management department with strong improvements
• Leading the Customer Experience (CEM2) department with strong improvements.
• Coaching team members in hospitality standards.
• Managing service recovery with empathy.
• Conducting structured hospitality training.
• Supporting shift operations and inventory management.
• Oversaw the receipt, storage, and dispatch of goods, maintaining systematic records for all transactions.
• Managed inventory levels to optimise stock availability while minimising overstock situations.

As a leader, I'd add that ensuring a great customer experience is a top priority too 🤝. Handling feedback, resolving issues, and driving satisfaction are key parts of the role.

As a leader

- Guiding and motivating your team to achieve goals

- Making key decisions and solving problems

- Communicating effectively with your team and stakeholders

- Setting goals and tracking progress

- Developing and coaching team members

- Managing performance and addressing issues

*LAST is a solid approach to customer service:

- *L* - Listen attentively

- *A* -apologize customer

- *S* - Solve the problem and make it right

- *T* - Thank the customer

• Managed store shifts with focus on speed, accuracy, and quality.
• • Led and motivated crew members.
• • Conducted inventory checks and stock counting.
• • Trained new staff on store procedures.

• Crafted consistent espresso-based beverages.
• Trained new baristas on calibration and recipes.
• Maintained hygiene and station quality
• Introduced new staff to coffee culture.

• Delivered friendly and efficient service.
• • Assisted in kitchen prep and lobby upkeep.
• • Built foundational QSR knowledge