Venkatesh S
Bengaluru
Summary
A results-driven business and program management professional with 5+ years of experience at Amazon across Amazon Pay and Amazon Fashion Private Brands. Expertise in portfolio management, business growth, cross-functional stakeholder management, pricing and assortment strategy, and data-driven decision-making. Proven ability to deliver measurable business outcomes by leading complex initiatives and driving operational excellence.
Overview
10
10
years of professional experience
Work History
Assistant Brand Manager
Amazon
Bengaluru, India
08.2025 - Current
- Business Growth & Portfolio Management: Managed a portfolio of 3 Amazon Private Brands (SaintX, Toplot & Shasmi) with an OP2 GMS target of ₹469.6M, delivering ₹232.7M against an H1 target of ₹183.8M (126.6% achievement, +₹48.9M). Drove business growth through 127 new style launches across 1,970+ ASINs, while improving ASP by up to ₹16 through pricing and assortment optimization.
- Catalog Quality & Customer Experience: Improved portfolio IDQ score by up to 714 bps, enhancing catalog quality, product discoverability, and customer experience while progressing toward annual quality targets.
- Return Rate Optimization: Reduced portfolio return rates by up to 556 bps through data-driven defect analysis, product quality improvements, and cross-functional execution. Enabled AWT Tag implementation across all managed brands to drive an additional 300–400 bps reduction.
- Business Performance & Operational Excellence:Delivered ₹59M Essentials GMS of Amazon Own Brands in H1 and established flash reporting mechanisms to improve business visibility, execution cadence, and accountability toward the ₹300M FY26 target.
Program Manager
Amazon Pay India Pvt Ltd
Bengaluru
05.2021 - 08.2025
- Customer Support Program Management: Led cross-functional efforts to enhance CS experience, driving CPT down from 0.28% to 0.11% in 2024. Spearheaded SOP and blurb revamps, strengthened CS agent enablement, and resolved high-impact escalations across internal teams, social channels, and NPS detractors.
- Customer Retention & Engagement: Launched a data-driven reactivation campaign and optimized reward coupon placements, reactivating 232K dormant customers in Dec'24-driving engagement and rebuilding customer trust.
- Amazon Pay ICICI Credit Card - User Growth: Drove monthly user growth by leading ICICI partnership to scale card usage beyond Amazon.in, enabling 550+ off-Amazon campaigns in 2024 and boosting everyday customer engagement and card visibility.
- Operational Efficiency - Amazon Pay ICICI Credit Card: Led process streamlining for off-Amazon campaigns and alternate sourcing, ensuring timely invoicing and full reconciliations with ICICI and VISA-driving execution excellence and cross-stakeholder accountability.
- KYC Completion & Target Base Expansion - Pre-approved & Upgrade Customers: Drove end-to-end improvements in KYC completion (78% to 82%) and expanded the eligible base by 540K customers in 2024 through close collaboration with ICICI-accelerating card issuance and program growth.
Vendor Ops Lead
Cloudtail India Private Limited
Bengaluru
03.2016 - 05.2021
- SPOC for Footwear & Apparel Category - Sports Brands: Managed end-to-end operational tasks, ensuring smooth execution of vendor relationships and processes.
- Order Management: Led the PI to PO process, securing approvals from planning teams, managing cost uploads, and releasing POs across multiple fulfillment centers (FCs) as per forecast availability.
- Stock Returns Management: Partnered with the supply chain team to reduce delays in RTV for unsellable stocks and resolved ISS tickets with FC teams.
- New Season Launch & PO Process Management: Led end-to-end coordination for new style article launches, ensuring on-time ASIN creation, PO releases, and stock inwarding. Acted as SPOC for CMBS PO process, resolving PO creation issues in collaboration with Amazon CMBS teams.
Education
Post Graduate Diploma In Management - Working Professional Course
IFIM
Bengaluru, KA01-2021
Bachelor of Business Management -
St. Francis De Sales College
Bengaluru, KA01-2015
Skills
- Program and Portfolio Management
- Business Growth and P&L Management
- Cross-functional Stakeholder Management
- Consumer Insights Analysis
- Pricing & Assortment Strategy
- Product Launch & Category Management
- Process Improvement & Operational Excellence
- Market Risk Analysis
- Stakeholder Communication
TECHNICAL SKILLS:
- Intermediate SQL
- Microsoft Excel
- Amazon Quicksight
- MS PowerPoint
Timeline
Assistant Brand Manager
Amazon
08.2025 - Current
Program Manager
Amazon Pay India Pvt Ltd
05.2021 - 08.2025
Vendor Ops Lead
Cloudtail India Private Limited
03.2016 - 05.2021
Post Graduate Diploma In Management - Working Professional Course
IFIM
Bachelor of Business Management -
St. Francis De Sales College