VENKATESWARA SIDDABATHULA
Hyderabad
Summary
Dynamic leader with extensive experience in Salesforce administration and customer service operations at KSM Technologies. Achieved over 200% of revenue targets in 2009 while strengthening key account relationships. Demonstrates proficiency in process automation and people management, consistently prioritizing stakeholder satisfaction and driving operational excellence. Career-focused on leveraging skills to further enhance organizational performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Salesforce Consultant
KSM Technologies
Hyderabad-Remote
07.2020 - Current
- Evaluated emerging technology factors around cost comparison, portability or usability.
- Integrated third-party applications with Salesforce using web services.
- Worked with business analysts and end-users to determine screen layouts for new web applications.
- Identified potential process improvements based on customer feedback.
- Assisted in developing a strategy for long term maintenance of the Salesforce environment.
- Resolved technical issues related to integration, customization and implementation of Salesforce applications.
- Developed Apex triggers, classes, VisualForce pages and components to customize Salesforce features.
- Investigated bugs reported by users and implemented fixes as needed.
- Utilized CRM software to import data from Excel sheets into leads, accounts, and contacts.
- Implemented security protocols to ensure data integrity within the system.
- Provided technical guidance for system development and troubleshooting.
- Provided guidance on best practices for utilizing the full capabilities of Salesforce platform.
Vice President-Operations
Spandana Sphoorthy Financial Limited
Hyderabad
02.2020 - Current
- Provide inputs to senior management for preparation of the annual operations budget and business plan for the assigned region
- Understand the overall organization vision/goals for the year and align team's priorities accordingly
- Ensure the efficient deployment of staff in the geography- Also ensure a smooth process of internal promotions/transfers
- Escalate critical issues to the senior management so as ensure timely resolution
- Conduct regular field visits (35-40% time) to verify on ground realities, ensure process compliances and resolve urgent crisis issues
- Review the performance of the team on an on-going basis and provide guidance wherever needed
- Liaison with relevant local government authorities to promote the organization's cause and help resolve local issues
- Keep abreast of competitive activity and updates the senior management on the same
- Monitor and ensure recruitment of field staff is done as per the plan
Independent Advisor (Multinational Companies)
04.2019 - 02.2020
- Guiding new companies in their setup and business plan for Indian markets
- Advising companies for their technology development and implementation as per market requirements
- Helping companies connect with Banks & NBFC's for collaboration
- Doing market analysis and bridging gaps to ensure product rollout as per expected timelines
- Customizing plans for corporates basis their requirements by aligning with different fintech companies
General Manager Business Development
Magicpin (Samast Technologies Private Limited)
Hyderabad
10.2018 - 04.2019
- Heading Marketing, Inside Sales & Business Development Teams
- Responsible for business from Andhra Pradesh & Telangana
- Responsible for setting up Inside Sales Team
- Responsible for recruitment of business development executives/relationship/key account managers
- Responsible for market mapping across categories like F&B, Fashion, Beauty, Grocery, Electronics, Fitness, Fuel and Pharmacy
- Responsible for developing marketing strategies for businesses
- Responsible for increasing merchant voucher business volumes
- Responsible for up-selling various packages to various businesses
- Responded to customer requests via telephone and email and effectively answered questions and inquiries
Senior Area Sales Manager
Pine Labs Private Ltd
Hyderabad
06.2016 - 10.2018
- Interacting with corporate customers through business presentations / discussions which includes pricing & contract negotiation
- Planning & implementing strategies for acquisition of payment solutions products, primarily the POS terminals
- Administering the corporate merchant sales for the achievement of assigned new merchant acquisition target and enhancing the existing relationships volume
- Ensuring the pre-sales & post-sales effective transition without any customer escalations
- Recruitment of Asst
- Managers for specified locations in AP & Telangana
- Gaining referrals from existing customers by offering them best customer service experience
- Working closely with relationship banks like SBI, Axis, HDFC & ICICI HSBC on daily basis for acquisition of new merchants
- Identifying & creating new channels for POS merchant acquisitions
- Has been No.1 for South India (Business Loans)
- Collaborating with VAS Teams to plan & execute Promo Zone, Pay by Points, E-Wallets & cash at POS for merchant engagement
- Implemented strategic relationship building strategies in Telangana and Andhra to result in over INR 2 Crores in new group revenue
Manager
HDFC Bank Ltd
Hyderabad
01.2013 - 06.2016
- Administered commercial payment solutions of mid & large size corporates with 200 cr and above turnover
- Collaborated with CEO, CFO, COO & Directors of companies for speedy closure of proposals
- Recognized as Outstanding Performer for over achievement of target by 200% in 2009 and 428% in Mar'10
- No
- 1 RM in India for Q1 ~ FY 2010
- HDPI - Best Average Handling Time Award Dec 2005
Relationship Manager
Canara HSBC OBC Life Insurance Co. Ltd
Hyderabad
06.2008 - 01.2013
- Managed 35 branches for 2 nationalised banks and ensured the achievement revenue target of these branches
- Hired & trained Sales Officers across the assigned branches
- Ascertained the revenue delivery for 'Life & General Insurance' across segments & branches
- Led a team of 80 SPs; imparted training and generated business through them
- Developed & maintained cordial relationship with bank manager / staff; closed sale and followed up on issuance
- Engaged in work site activities (putting up stalls and making presentations to corporates
- Ensured strategies for business development both at subordinate & higher levels
- Devised & implemented various investment strategies for the clients
- Recruitment & Licensing Activity Management
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Built and maintained relationships with new and existing clients while providing a high level of expertise
- Supported the branch manager by overseeing the efficient operation of the branch including tellers and customer service
Customer Service Executive
HSBC Electronic Data Processing India Pvt. Ltd
Visakhapatnam
11.2005 - 06.2006
- Described product and service details to customers to provide information on benefits and advantages
- Resolved customer billing errors by researching issues in the system, asking open-ended questions and determining causes for the problems
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands
- Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat
- Explained online self-help options to customers to promote additional and after-hours support choices
Education
PG Program in Management - Sales & Digital Marketing
Institute of Management Technology & Upgrad
Ghaziabad01.2019
LLB - Law
NBM Law College
Visakhapatnam01.2014
PGDRIM - Risk & Insurance Management
College of Management Studies GITAM
Visakhapatnam01.2007
MCA - Computer Science
SPACES Institute For PG Studies
Visakhapatnam01.2006
B.Com - Advanced Management Accountancy
Dr. Lankapalli Bullayya College
Visakhapatnam01.2003
Certificate in Office Automation - Office Automation
NIIT Technologies
Visakhapatnam01.2002
Skills
- Sales & Marketing
- Commercial Operations
- Process Enhancements
- Technology Implementation & Support
- Customer Service Operations
- People Management
- Business Development
- Key Account Management
- Revenue Generation
- Payment Solutions
- Cross-functional Coordination
- Salesforce administration
- Dashboard creation
- Service cloud expertise
- Sales cloud expertise
- Agile methodology
- User training
- Salesforce configuration
- Data migration
- Einstein analytics
- Apex development
- Integration expertise
- CPQ configuration
- Marketing cloud expertise
- Salesforce security
- Process automation
- Business analysis
- Stakeholder management
- Lightning components
- Pardot implementation
- Workflow management
Accomplishments
- Magicpin - Has setup Hyderabad office & completed the recruitment across three departments within 45 days of joining.
- Pine Labs - Have been awarded as pan India topper for Q3 (2017-2018).
- HDFC Bank - Merit of being recognized as Outstanding Performer for acquiring the highest no. of relationships.
- Canara HSBC OBC Life - Merit of being recognized among Top 10 across the country twice in convention held at Sydney, Australia in 2009 and Switzerland in 2010.
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- Salesforce Administrator
Timeline
Salesforce Consultant
KSM Technologies
07.2020 - Current
Vice President-Operations
Spandana Sphoorthy Financial Limited
02.2020 - Current
Independent Advisor (Multinational Companies)
04.2019 - 02.2020
General Manager Business Development
Magicpin (Samast Technologies Private Limited)
10.2018 - 04.2019
Senior Area Sales Manager
Pine Labs Private Ltd
06.2016 - 10.2018
Manager
HDFC Bank Ltd
01.2013 - 06.2016
Relationship Manager
Canara HSBC OBC Life Insurance Co. Ltd
06.2008 - 01.2013
Customer Service Executive
HSBC Electronic Data Processing India Pvt. Ltd
11.2005 - 06.2006
PG Program in Management - Sales & Digital Marketing
Institute of Management Technology & Upgrad
LLB - Law
NBM Law College
PGDRIM - Risk & Insurance Management
College of Management Studies GITAM
MCA - Computer Science
SPACES Institute For PG Studies
B.Com - Advanced Management Accountancy
Dr. Lankapalli Bullayya College
Certificate in Office Automation - Office Automation
NIIT Technologies
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