Venkateswarlu Raju
Chennai
Summary
Dynamic professional with extensive experience in inventory management and team leadership at Blinkit Commerce Pvt Ltd. Proven track record in enhancing operational efficiency and customer satisfaction through effective training and compliance monitoring. Skilled in utilizing Jarvis WMS to streamline logistics processes, ensuring timely deliveries and optimal stock levels.
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Blinkit commerce Pvt ltd, (Eternal company)
Chennai
09.2025 - 01.2026
- Managed daily store operations and ensured efficient workflow among team members.
- Trained and mentored staff to enhance customer service skills and product knowledge.
- Coordinated inventory management processes to maintain optimal stock levels.
- Implemented training programs for new employees, focusing on company standards.
- Resolved customer inquiries and concerns promptly to ensure satisfaction and loyalty.
- Monitored compliance with health and safety regulations throughout the store environment.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Projects and Service Delivery Management
๐๐๐ค๐ค๐ฉ๐จ๐ฎ ๐๐ค๐๐๐จ๐ฉ๐๐๐จ ๐๐ซ๐ฉ ๐๐๐ฟ, (๐๐ฌ๐๐๐๐ฎ ๐๐ง๐ค๐ช๐ฅ)
12.2022 - 05.2025
- Conducted routine cycle counts, promptly identifying discrepancies and initiating corrective actions accordingly.
- Tracking the day to day customer service metrics of OTIF and Ontime deliveries.
- FMCG brands handled are as follows CK, Godrej, HUL, Britannia, Nestle, Colpal, Marico, Reckitt, Nivea, ITC , mondelz.
- Ensure the EDD is not extended as per SLA N+1
- Daily measuring the system compliance and Adherence of inventory systems.
- Oversee the Inbound/Outbound transactions in Jarvis system.
- Monitoring the Purchase order, SRN, GRN, Putaway are closing on time.
- Tracking the packers productivity
- Working closely with cross functional teams to solve the warehouse operations issues.
- Facilitated smooth transitions during seasonal inventory rotations, ensuring accurate stock levels and timely product availability for customer demand.
- Supported the implementation of a new inventory management software system, providing input on functional requirements and assisting with user training.
- Assisted in annual physical inventory counts, verifying the accuracy of recorded stock quantities against actual counts conducted onsite.
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Streamlined the inventory management process for increased efficiency by implementing an automated tracking system.
- Completed physical inventory counts each month.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Conducted research to address shipping errors and packaging mistakes.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for audit purposes.
Senior Process Associate - Business Ops Excellence
๐๐๐๐ ๐๐๐๐๐๐๐๐พ๐ ๐๐๐ฟ (๐๐ผ๐๐พ๐ ๐๐๐๐๐)
11.2017 - 12.2022
- Embracing and mastering new technologies introduced in the warehouse environment, and providing training to team members in its proficient use.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
Test center Administration
PROMETRIC TESTING PVT LTD
10.2013 - 08.2017
- Managed and delivering the Computer, paper & internet based exams like (GRE, TOFEL,NEET) on daily and ensuring seamless operations.
- Conducted troubleshooting in the system, addressing any technical issues promptly and effectively.
- Maintained regular coordination with Help desk.
- Continuously updated knowledge of testing formats, guidelines, and requirements to ensure accurate administration of exams.
- Increased security measures for exams by routinely updating and monitoring surveillance systems.
- Adapted quickly to evolving guidelines from various examining bodies while maintaining a high level of organization within the test center environment.
- Ensured test-taker confidentiality with strict adherence to privacy policies and regulations.
- Trained new Test Center Administrators, ensuring consistent quality of service across the team.
- Maintained a well-organized testing environment, resulting in improved candidate focus and performance.
- Provided exceptional customer service to test takers, addressing inquiries and concerns promptly and professionally.
- Contributed to test center reviews and audits, identifying areas for improvement and implementing corrective measures to enhance service quality.
- Managed inventory of testing supplies, proactively ordering replacements as needed to avoid delays or disruptions in services.
- Facilitated clear communication between candidates and examination staff through concise instructions and timely updates on any procedural changes or announcements affecting their exams'' administration.
- Coordinated standardized and individual exams, site organization and scheduling.
Education
MBA - Marketing, Finance
Skr Engineering College
ChennaiB.COM (Commerce) - Computer applications
Jagan's Degree College
TiruppathiSkills
- Inventory Management
- Inbound and Outbound Logistics
- Warehouse Management System
- Distribution Management System
- Supply Chain Management
- Jarvis WMS
- MS Office
- FMCG
- Employee training
- Cash handling
- Team leadership
- Compliance monitoring
- Performance evaluation
Personal Information
Languages
- English
- Telugu
- Tamil
- Hindi
Timeline
Assistant Store Manager
Blinkit commerce Pvt ltd, (Eternal company)
09.2025 - 01.2026
Projects and Service Delivery Management
๐๐๐ค๐ค๐ฉ๐จ๐ฎ ๐๐ค๐๐๐จ๐ฉ๐๐๐จ ๐๐ซ๐ฉ ๐๐๐ฟ, (๐๐ฌ๐๐๐๐ฎ ๐๐ง๐ค๐ช๐ฅ)
12.2022 - 05.2025
Senior Process Associate - Business Ops Excellence
๐๐๐๐ ๐๐๐๐๐๐๐๐พ๐ ๐๐๐ฟ (๐๐ผ๐๐พ๐ ๐๐๐๐๐)
11.2017 - 12.2022
Test center Administration
PROMETRIC TESTING PVT LTD
10.2013 - 08.2017
MBA - Marketing, Finance
Skr Engineering College
B.COM (Commerce) - Computer applications
Jagan's Degree College