Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Music, Travelling, Driving, Sports, Gaming
Languages
Timeline
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Venkatsunil Munta

Pune

Summary

Professional with strong background in designing and implementing cloud solutions, equipped to drive technological advancements. Expertise in cloud architecture, migration strategies, and security protocols. Known for fostering team collaboration and consistently achieving results. Adaptable to evolving project needs, ensuring reliable delivery of high-quality solutions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Cloud Solution Architect - Microsoft 365

Concentrix
07.2024 - 03.2025
  • Designed and implemented architecture solutions for Microsoft 365 and Microsoft Teams that are aligned with specific business needs
  • Developed secure solutions that support enterprise communication and collaboration
  • Led the planning and execution of M365 and Teams deployments and migrations
  • Developed roadmaps and strategic plans for the adoption and optimization of Microsoft services
  • Designed and deployed customized Microsoft Teams solutions aligned with enterprise needs
  • Provided expert-level support and guidance to IT teams and end users
  • Troubleshooting and resolving high-level issues related to Microsoft 365 and Teams
  • Identified opportunities to leverage Microsoft technologies for business innovation and process improvement
  • Assisted in evaluating new features and tools, recommending their adoption where it was beneficial
  • Performed media quality assessments using CQD; created actionable insights via Power BI QER dashboards
  • Proactively identified and remediated issues impacting Teams meeting and call experiences

Technical Advisor

Concentrix
06.2023 - 06.2024
  • Acted as escalation Lead for Microsoft Teams -related issues across multiple sites around 150 individuals
  • Led Training sessions and workshops to educate IT staff and end-users on new technologies and best practices
  • Assisted in developing and maintaining comprehensive documentation for architecture designs, configurations, and processes
  • Collaborated with stakeholders to understand business requirements and translate them into technical solutions
  • Authored and maintained internal Knowledge Base documentation for recurring issues
  • Played a pivotal role in incident management, driving root cause resolutions
  • Played a pivotal role in maintaining cross-functional teams to ensure alignment and support
  • Worked with L2/L3 resources to review technical support issue trends
  • Maintain ongoing issues-list and develop action plans to remediate
  • Also communicating updates at required intervals
  • Worked with Teams Product Manager, implement approved enhancements or application updates to ensure the platform aligns with organizational/Customer’s needs

Senior Technical Lead

Concentrix
01.2021 - 06.2023
  • Managed Team of 25 individuals
  • Led L1/L2 teams in diagnosing and resolving critical Teams infrastructure issues
  • Monitored key performance indicators and worked closely with the Team to address any issues promptly
  • Created and maintained Knowledge Base articles to assist users in navigating Microsoft Teams features
  • Created and maintain technical Support guides and Knowledge Base articles to assist teams in providing Levels 1 – 3 Teams support
  • Identified opportunities to shift request tickets to L2/L3 resources
  • Developed standard operating procedure (SOP) documents, identified appropriate access, trained L2/L3 resources and Support SOPs in steady state
  • Proactively identified support learning opportunities within Microsoft Teams by identifying trends in help requests
  • Develop micro-learning, tips and tricks to help colleagues better leverage the platform
  • Conducted in-depth RCAs and drove system reliability improvements
  • Developed training modules and guided junior engineers to enhance team capabilities
  • Provided executive updates and stakeholder communication during high-severity incidents

Level 1 and Level 2 Support Engineer

Concentrix
09.2017 - 12.2020
  • Resolved frontline Microsoft Teams and Skype for Business support issues
  • Ensured uninterrupted user collaboration through efficient issue handling
  • Support Teams Voice
  • Support MTR Management
  • Skype for Business Server/ Skype for Business Online

Senior Executive

Wipro
01.2016 - 07.2017
  • Maintaining computer networks including mainframes, VPNs, routers and other physical hardware
  • Installing and configuring network equipment
  • Creating firewalls and updating virus protection software and data security systems to keep data and communications protected
  • Monitoring computer systems to improve network performance for all systems
  • Troubleshooting, resolving, and communicating networking issues to other employees and management
  • Implementing disaster recovery procedures
  • Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems

Senior Executive

Tech Mahindra
03.2015 - 12.2015
  • Design and implementation of a network.
  • LANs, WANs, and other network topologies are designed and implemented.
  • Evaluating and selecting hardware and software solutions to satisfy the organisation's needs.
  • Monitoring network performance and guaranteeing peak performance.
  • Routine maintenance and upgrades are performed to avoid downtime and security concerns.
  • Diagnosing and addressing network faults as soon as possible.
  • End-user technical assistance and collaboration with other IT teams to resolve issues.
  • Creating and updating extensive documentation on network setups, procedures, and troubleshooting procedures.
  • Working with other IT professionals, such as system administrators and security specialists, to maintain a cohesive IT environment.

Senior Executive

WNS
11.2012 - 11.2014

Education

Bachelor of Computer Applications -

Manipal University
03.2025

Skills

  • Microsoft Teams
  • Enterprise Voice (Direct Routing, MS Calling Plan, Operator Connect)
  • Teams CQD, QER & Power BI
  • Azure AD (Microsoft Entra)
  • Exchange Online
  • SharePoint Online
  • PowerShell Scripting
  • Network Performance Analysis
  • Root Cause Analysis (RCA)
  • Stakeholder Engagement
  • Technical Documentation & Training
  • Voice & Collaboration (Teams, Skype for Business, Telephony, Meetings and Room Systems)
  • SIP & PSTN Calling
  • AudioCodes and Oracle SBC

Certification

  • Microsoft Certified Professional
  • Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721)
  • Microsoft 365 Certified: Teams Administrator Associate (MS-700)
  • Microsoft 365 Certified: Teams Support Engineer Specialty (MS-740)
  • Deploying Enterprise Voice with Skype for Business 2015 (MS-333)

Hobbies and Interests

Art, Listening to music, Travel, Volunteering and community involvement, Sports

Music, Travelling, Driving, Sports, Gaming

  • Music: Passionate about exploring various genres of music, with a keen interest in attending live performances and discovering emerging artists. Music serves as a creative outlet and a source of inspiration.
  • Travelling: Enthusiastic traveler with a love for cultural exploration. Enjoys immersing in new environments, understanding diverse traditions, and creating memorable experiences through adventures.
  • Driving: Skilled driver with a focus on safety, precision, and road trips that combine a sense of adventure with responsibility. Finds driving to be both relaxing and an opportunity to connect with scenic landscapes.
  • Sports: Avid sports enthusiast who actively participates in football, cricket and badminton. Values the physical and mental discipline that sports bring, alongside fostering teamwork and determination.
  • Gaming: Dedicated gamer with a strategic mindset, enjoying immersive experiences mostly on RPGs. Gaming cultivates problem-solving skills and emphasizes adaptability in fast-paced scenarios.

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Advanced (C1)
Marathi
Advanced (C1)

Timeline

Cloud Solution Architect - Microsoft 365

Concentrix
07.2024 - 03.2025

Technical Advisor

Concentrix
06.2023 - 06.2024

Senior Technical Lead

Concentrix
01.2021 - 06.2023

Level 1 and Level 2 Support Engineer

Concentrix
09.2017 - 12.2020

Senior Executive

Wipro
01.2016 - 07.2017

Senior Executive

Tech Mahindra
03.2015 - 12.2015

Senior Executive

WNS
11.2012 - 11.2014

Bachelor of Computer Applications -

Manipal University

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Venkatsunil Munta