Vennila M
Chennai
Summary
Risk and controls professional with over 7 years of experience in risk management and governance. Expertise in developing and implementing control monitoring strategies, enhancing assessment processes, and ensuring compliance through rigorous controls testing. Strong background in banking operations with a focus on operational execution and program-level initiatives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Assurance, Monitoring & Testing Specialist
Citi
Chennai
03.2025 - Current
- Designed and delivered structured learning modules for GROW L&D Program, simplifying complex control testing concepts.
- Supported learning strategies through creative communication initiatives, enhancing learner participation.
- Coordinated training delivery and module launches, serving as primary contact for session planning and hosting.
- Managed assessments and self-evaluation surveys to capture feedback and evaluate training effectiveness.
- Collaborated with cross-functional teams to align learning content with business and quality objectives.
Operations Risk Specialist
Citi
Chennai
07.2023 - 03.2025
- Maintained monitoring tools within Citi Risk & Controls platform to support execution oversight.
- Ensured alignment of monitoring tools with USPB operating guidelines.
- Summarized monitoring reports for senior management to facilitate timely activity completion.
- Redesigned monitoring and testing tools to enhance central testing execution efficiency.
- Managed M&T desktop processors in Confluence platform, optimizing accessibility and collaboration.
Ops Support Specialist
Citi Corp Services
Chennai
01.2021 - 07.2023
- Conducted investigations for general ledger to ensure accuracy and compliance.
- Analyzed balance pools to identify and resolve debit/credit outages.
- Liaised with teams and processors to close any discrepancies in balance pools.
- Developed auto-match criteria for CUSTOM accounts and CMI processes.
- Facilitated process walkthrough sessions with internal and external stakeholders.
Senior Analyst
Royal Bank of Scotland
Chennai
05.2019 - 08.2020
- As a subject matter expert, I processed 60+ closures per day, took risks seriously, and managed them prudently
- Establishing YES checks and STB (Simplifying the Bank) ideas to gear up the process and enhance customer satisfaction with the Bank
- Part of Bereavements Automation project as SME and worked on BRD for the development of the tool
- Cross-trained in various processes within a few months of joining, and recognized as a quick learner.
Analyst
Royal Bank of Scotland
Chennai
05.2017 - 05.2019
- Executed bereavement account closures while reviewing AML and KYC documentation of executors.
- Processed over 70 payments through IBP and Bankline gateways efficiently.
- Responded promptly to urgent cases, ensuring timely actions earned recognition.
- Cross-trained in pension, IHT, and funeral bill closure processes to enhance versatility.
Education
MBA - Financial Services
Anna University
Chennai, India05.2021
B.Com - General
Women's Christian College
Chennai, India05.2017
Skills
- Quality control and assurance
- Training development
- Risk assessment
- System monitoring
- Process improvement
- Team collaboration
Certification
- Computer on Office Automation
- Agile Awareness Certification
- Quality Skill Assessment
Accomplishments
Silver Award, Q3 2025 - Significant contributor to the GROW Program.
Hobbies and Interests
- Community involvement
- Reading
- Mentoring
Languages
- English, full professional proficiency
- Tamil, full professional proficiency
Timeline
Quality Assurance, Monitoring & Testing Specialist
Citi
03.2025 - Current
Operations Risk Specialist
Citi
07.2023 - 03.2025
Ops Support Specialist
Citi Corp Services
01.2021 - 07.2023
Senior Analyst
Royal Bank of Scotland
05.2019 - 08.2020
Analyst
Royal Bank of Scotland
05.2017 - 05.2019
MBA - Financial Services
Anna University
B.Com - General
Women's Christian College