PRIYA DEY
Pune,India
Summary
Accomplished professional with extensive expertise in banking with 4 years of experience operations and risk management. Proficient in Operational Risk Management, risk level determination, and managing high-value projects. Skilled in transaction review, dispute resolution, and strategic thinking to enhance process efficiency and drive business growth. Committed to upholding safety protocols and quality standards through thorough product inspections and maintenance planning.
Overview
2027
2027
years of professional experience
3
3
years of post-secondary education
Work history
Quality assurance , monitoring and testing analys
Citi corp services India Pvt limited
Pune, India
12 2024 - Current
- Executed end-to-end control testing and monitoring programs to evaluate the effectiveness of operational risk frameworks, ensuring 100% adherence to internal standards.
- Identified potential control gaps, collaborating with business units to implement robust mitigation strategies and business recovery procedures.
- Interpreted complex financial regulations to update internal policies, ensuring business practices remained compliant with evolving industry standards and legal requirement.
- Authored comprehensive Error and Near Miss analyses, delivering actionable insights to senior leadership to prevent operational losses and improve process efficiency
- Conducted regular audits to ensure regulatory compliance.
- Reviewed production processes, identifying areas for improvement.
- Mitigated potential risks by carrying out thorough risk assessments regularly.
- Streamlined operational processes to enhance productivity without compromising on quality.
- Managed supplier relationships to guarantee high-quality materials were sourced consistently.
- Facilitated collaborative working environment, improving communication between team members and departments.
- Ensured customer satisfaction by maintaining rigorous product inspection standards before dispatch.
- Improved product quality by implementing new testing procedures.
- Developed comprehensive quality control procedures ensuring optimal product manufacture.
- Promoted transparency and open communication encouraging feedback from all team members regarding operational challenges and suggestions for improvements.
- Maintained up-to-date knowledge of industry trends and regulations, aiding in informed decision-making processes.
- Led team training sessions for improved performance and understanding of quality standards.
- Prepared and issued service user questionnaires to solicit feedback and suggestions.
Senior Process Executive
Infosys BPM Ltd
Pune
12 2022 - 12 2024
- Analyzed and monitored customer accounts .
- Provided regular reports on identified trends in fraud
- Assisted customers with varying questions using product knowledge and service expertise..
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Analysed transaction data to detect trends and anomalies, reducing instances of fraud.
- Investigated suspicious financial activity, researching high-value credit card transactions to identify potential fraud.
- Investigated and evaluated customers for credit worthiness and potential risk factors.
- Deployed project and programme risk workshops to verify capture of relevant exposures.
- Checked investment viability to limit client risk.
- Performed thorough risk assessments to minimise investment issues.
Customer Service Representative
BYJU's - The Learning APP(Off role) Rshr solutions pvt ltd
Kolkata
02 2022 - 11 2022
- Maintained an up-to-date database of customers' contact information
- Developed marketing strategies and campaigns to increase brand awareness
- Analyzed customer feedback to improve the quality of products and services
- Created sales strategies to promote advertising offerings and motivate larger deals.
Education
Bachelor of Science - Specialized In Mathematics
University of Calcutta
Kolkata 2017.08 - 2020.10
Skills
- Banking operations expertise
- Control Testing & Design
- Risk level assessment
- Operational Risk Management
- Control Testing & Design
- Regulatory Interpretation
- Error / Near Miss Analysis
- Business Continuity Planning (BCP)
- Securities/Financial Services Compliance
- Transaction oversight and review processes
- Resolution of disputes and conflicts
- Troubleshooting expertise with resourcefulness
- general problem-solving capabilities
- Project management for high-value initiatives
- Continuous process improvement practices
- Adherence to safety protocols
- Experience in business development
- Quality checks during product inspections
- Management of disciplinary actions
- Strategic thought leadership
- Planning for maintenance activities
Languages
English
Advanced
Hindi
Upper intermediate
Timeline
Bachelor of Science - Specialized In Mathematics
University of Calcutta
2017.08 - 2020.10
Quality assurance , monitoring and testing analys
Citi corp services India Pvt limited
12 2024 - Current
Senior Process Executive
Infosys BPM Ltd
12 2022 - 12 2024
Customer Service Representative
BYJU's - The Learning APP(Off role) Rshr solutions pvt ltd
02 2022 - 11 2022