Venu Raju
Bengaluru
Summary
Accomplished Senior Presales Executive with a proven track record at GM Infinite Global Techies Town, adept at driving customer engagement through exceptional interpersonal skills and executive support. Enhancing productivity and renowned for transforming customer interactions into high-quality leads, significantly boosting team targets through strategic problem-solving and customer-oriented focus.
Overview
16
16
years of professional experience
Work History
Senior Presales Executive
GM Infinite Global Techies Town
12.2022 - 06.2024
- Make outgoing calls to potential customers to schedule high quality leads for site visit.
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Follow up with potential customers in a timely manner.
- Manage a large number of outbound calls in a timely manner.
- Meet personal/team qualitative and quantitative targets.
Senior Presales Executive
Shriram Properties
04.2019 - 08.2021
- Make outgoing calls to potential customers to schedule high quality leads for site visit.
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Follow up with potential customers in a timely manner.
- Manage a large number of outbound calls in a timely manner.
- Meet personal/team qualitative and quantitative targets.
Technical Support Executive
Oottru Technologies Pvt Ltd.
02.2017 - 10.2018
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Collaborated with team members to develop new strategies for handling complex technical problems.
- Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
Customer Support Executive
SendMyGift
10.2013 - 12.2016
- Thorough follow up with the customers to ensure the requested product has been delivered on time with quality assurance and timely feedback on the delivered product and service.
Team Member
Slk Global Bpo Services
12.2012 - 09.2013
- Compile lists of mortgages, contracts, and other instruments pertaining to titles by searching public and private records for law firms, real estate agencies or title insurance companies.
Title Processor
First American (India)
04.2010 - 05.2012
- Compile lists of mortgages, contracts, and other instruments pertaining to titles by searching public and private records for law firms, real estate agencies or title insurance companies.
Customer Service Executive
Mphasis
12.2008 - 12.2009
- Provide company information and policies to customers upon inquiry and answered questions via email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
Bachelor of Commerce - Accounting
Bharat Education Society
Bengaluru, India04.2005
Skills
- Interpersonal Skills
- Executive Support
- Customer-Oriented
Timeline
Senior Presales Executive
GM Infinite Global Techies Town
12.2022 - 06.2024
Senior Presales Executive
Shriram Properties
04.2019 - 08.2021
Technical Support Executive
Oottru Technologies Pvt Ltd.
02.2017 - 10.2018
Customer Support Executive
SendMyGift
10.2013 - 12.2016
Team Member
Slk Global Bpo Services
12.2012 - 09.2013
Title Processor
First American (India)
04.2010 - 05.2012
Customer Service Executive
Mphasis
12.2008 - 12.2009
Bachelor of Commerce - Accounting
Bharat Education Society
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