Anjali Sangle / Mantri
Senior Presale Executive
Pune,India
Summary
Accomplished and seasoned Senior Presales Executive with over 13 years of diverse work experience spanning real estate, healthcare, BPO, and KPO industries. A dedicated Customer Service Professional with a well-established track record in enhancing Companies' Prospectus customer service.
I possess a keen ability to lead and manage high-performing teams, consistently driving them towards excellence and exceeding targets. My commitment to delivering exceptional customer satisfaction is unwavering, and I take pride in my role as a trusted advocate for both clients and colleagues.
My strength lies in fostering positive and enduring customer relationships by means of clear, empathetic, and effective communication. I am passionate about finding innovative solutions to complex challenges, driving revenue growth, and achieving organizational goals.
I am eager to leverage my extensive experience, leadership skills, and customer-centric approach to contribute to the success and growth of a forward-thinking organization. Let's connect to explore how I can bring my expertise to your team and drive results that matter.
I am eager to leverage my extensive experience, leadership skills, and customer-centric approach to contribute to the success and growth of a forward-thinking organization. Let's connect to explore how I can bring my expertise to your team and drive results that matter.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
SENIOR PRESALES EXECUTIVE
GERA DEVELOPMENT PVT.LTD
Pune
08.2018 - 06.2023
- Responsible for handling customer inquiries and coordinating with Sales team.
- Answered telephone calls from potential customers who responded to advertisements.
- Managed outbound sales inquiry calls, providing project information, and converting inquiries into site visits.
- Conducted follow-ups with customers
- Scheduled appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
- Managed client relationships, handled calls, and maintained customer database.
- Proficient in MS Office and basic computer skills.
- Increased sales volume and expanded product lines to new retailers, warehouse clubs, and natural food chains.
- Aligned company goals with customer outcomes and improved satisfaction by automating contact management systems.
- Developed compelling presentation decks to gain approval for ideas and effectively communicate results.
PRESALES EXECUTIVE
GOEL GANGA DEVELOPMENTS
Pune
05.2017 - 07.2017
- Trained staff on operating procedures and company services
- Provided accurate, specific and timely performance feedback for CSRs
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations
- Resolving Customer quires
- Make ERP entries of all the enquiries handled along with the rating.
CUSTOMER CARE EXECUTIVE
BIG DEAL PROPERTIES
Pune
02.2015 - 04.2017
- Handling call
- Making outgoing calls
- Resolving Customer quires
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Cross-trained and backed up other customer service managers
- Met all customer call guidelines including service levels, handle time and productivity.
FRONT OFFICE EXECUTIVE
SKINCITY INDIA
Pune
11.2013 - 02.2015
- Data Entry
- Team Management
- Quality Service Goals
- Team Members
- Handling Patient
- Making calls for appointment reminder.
BACK OFFICE EXECUTIVE
SLK GLOBAL BPO
Pune
10.2011 - 11.2013
- Solved unresolved customer issues
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Strong leader of customer support staff
- Scheduled staff shifts to cover peaks and lulls in customer inquiries
- Entering client details in system
- Auditing Customer from.
Customer service representatives
AEGIS BPO
Pune
09.2010 - 09.2011
- Trained staff on operating procedures and company services
- Provided accurate, specific and timely performance feedback for CSRs
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Making outgoing calls
- Resolving Customer quires.
Customer Service Representative
PAGE POINT SERICES
Pune
09.2009 - 09.2010
- Effective liaison between customers and internal departments
- Maintained accurate records of past due customer account activity
- Maintained up-to-date knowledge of product and service changes
- Updated customer orders from start to finish in an accurate and timely manner
- Handling call
- Making outgoing calls
- Resolving Customer quires.
Education
Bachelor of Arts -
ISBM
Pune 10.2021 - Current
H.S.C -
Sheth Jyoti Prasad Vidyalaya
Daund 06.2007 - 04.2009
S.S.C -
Sheth Jyoti Prasad Vidyalaya
Daund 06.2006 - 04.2007
Skills
MS Office expert
CRM Software (Salesforce, Hubspot, Zoho, Freshsales)
Product Knowledge
Customer RelationshipManagement Software (CRM)Lead Qualification
Lead Prospecting
Operations oversight
Customer Needs Analysis
Referral Marketing
Increasing Customer Lifetime Value (CLV)
Reducing Customer Acquisition Cost (CAC)
Presales Strategy Design
Executive team leadership
Timeline
Bachelor of Arts -
ISBM
10.2021 - Current
SENIOR PRESALES EXECUTIVE
GERA DEVELOPMENT PVT.LTD
08.2018 - 06.2023
PRESALES EXECUTIVE
GOEL GANGA DEVELOPMENTS
05.2017 - 07.2017
CUSTOMER CARE EXECUTIVE
BIG DEAL PROPERTIES
02.2015 - 04.2017
FRONT OFFICE EXECUTIVE
SKINCITY INDIA
11.2013 - 02.2015
BACK OFFICE EXECUTIVE
SLK GLOBAL BPO
10.2011 - 11.2013
Customer service representatives
AEGIS BPO
09.2010 - 09.2011
Customer Service Representative
PAGE POINT SERICES
09.2009 - 09.2010
H.S.C -
Sheth Jyoti Prasad Vidyalaya
06.2007 - 04.2009
S.S.C -
Sheth Jyoti Prasad Vidyalaya
06.2006 - 04.2007