Anjali Sangle / Mantri
Senior Presale Executive
Pune,India
Summary
Accomplished and seasoned Senior Presales Executive with over 13 years of diverse work experience spanning real estate, healthcare, BPO, and KPO industries. A dedicated Customer Service Professional with a well-established track record in enhancing Companies' Prospectus customer service.
I possess a keen ability to lead and manage high-performing teams, consistently driving them towards excellence and exceeding targets. My commitment to delivering exceptional customer satisfaction is unwavering, and I take pride in my role as a trusted advocate for both clients and colleagues.
My strength lies in fostering positive and enduring customer relationships by means of clear, empathetic, and effective communication. I am passionate about finding innovative solutions to complex challenges, driving revenue growth, and achieving organizational goals.
I am eager to leverage my extensive experience, leadership skills, and customer-centric approach to contribute to the success and growth of a forward-thinking organization. Let's connect to explore how I can bring my expertise to your team and drive results that matter.
I am eager to leverage my extensive experience, leadership skills, and customer-centric approach to contribute to the success and growth of a forward-thinking organization. Let's connect to explore how I can bring my expertise to your team and drive results that matter.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
SENIOR PRESALES EXECUTIVE
GERA DEVELOPMENT PVT.LTD
Pune
2018.08 - 2023.06
- Responsible for handling customer inquiries and coordinating with Sales team.
- Answered telephone calls from potential customers who responded to advertisements.
- Managed outbound sales inquiry calls, providing project information, and converting inquiries into site visits.
- Conducted follow-ups with customers
- Scheduled appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
- Managed client relationships, handled calls, and maintained customer database.
- Proficient in MS Office and basic computer skills.
- Increased sales volume and expanded product lines to new retailers, warehouse clubs, and natural food chains.
- Aligned company goals with customer outcomes and improved satisfaction by automating contact management systems.
- Developed compelling presentation decks to gain approval for ideas and effectively communicate results.
PRESALES EXECUTIVE
GOEL GANGA DEVELOPMENTS
Pune
2017.05 - 2017.07
- Trained staff on operating procedures and company services
- Provided accurate, specific and timely performance feedback for CSRs
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations
- Resolving Customer quires
- Make ERP entries of all the enquiries handled along with the rating.
CUSTOMER CARE EXECUTIVE
BIG DEAL PROPERTIES
Pune
2015.02 - 2017.04
- Handling call
- Making outgoing calls
- Resolving Customer quires
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Cross-trained and backed up other customer service managers
- Met all customer call guidelines including service levels, handle time and productivity.
FRONT OFFICE EXECUTIVE
SKINCITY INDIA
Pune
2013.11 - 2015.02
- Data Entry
- Team Management
- Quality Service Goals
- Team Members
- Handling Patient
- Making calls for appointment reminder.
BACK OFFICE EXECUTIVE
SLK GLOBAL BPO
Pune
2011.10 - 2013.11
- Solved unresolved customer issues
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Strong leader of customer support staff
- Scheduled staff shifts to cover peaks and lulls in customer inquiries
- Entering client details in system
- Auditing Customer from.
Customer service representatives
AEGIS BPO
Pune
2010.09 - 2011.09
- Trained staff on operating procedures and company services
- Provided accurate, specific and timely performance feedback for CSRs
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Making outgoing calls
- Resolving Customer quires.
Customer Service Representative
PAGE POINT SERICES
Pune
2009.09 - 2010.09
- Effective liaison between customers and internal departments
- Maintained accurate records of past due customer account activity
- Maintained up-to-date knowledge of product and service changes
- Updated customer orders from start to finish in an accurate and timely manner
- Handling call
- Making outgoing calls
- Resolving Customer quires.
Education
Bachelor of Arts -
ISBM
Pune 2021.10 - Current
H.S.C -
Sheth Jyoti Prasad Vidyalaya
Daund 2007.06 - 2009.04
S.S.C -
Sheth Jyoti Prasad Vidyalaya
Daund 2006.06 - 2007.04
Skills
MS Office expertundefined
Timeline
Bachelor of Arts -
ISBM
2021.10 - Current
SENIOR PRESALES EXECUTIVE
GERA DEVELOPMENT PVT.LTD
2018.08 - 2023.06
PRESALES EXECUTIVE
GOEL GANGA DEVELOPMENTS
2017.05 - 2017.07
CUSTOMER CARE EXECUTIVE
BIG DEAL PROPERTIES
2015.02 - 2017.04
FRONT OFFICE EXECUTIVE
SKINCITY INDIA
2013.11 - 2015.02
BACK OFFICE EXECUTIVE
SLK GLOBAL BPO
2011.10 - 2013.11
Customer service representatives
AEGIS BPO
2010.09 - 2011.09
Customer Service Representative
PAGE POINT SERICES
2009.09 - 2010.09
H.S.C -
Sheth Jyoti Prasad Vidyalaya
2007.06 - 2009.04
S.S.C -
Sheth Jyoti Prasad Vidyalaya
2006.06 - 2007.04
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