Verender Kumar
Chandigarh
Summary
Dynamic Area Manager with a proven track record at Devvani International Limited, driving multi-brand operations and achieving 20% increased profitability. Expert in sales forecasting and people management, I excel in optimizing operational excellence and enhancing customer satisfaction through strategic initiatives and effective team leadership.
Overview
15
15
years of professional experience
Work History
Area Manager
Devvani International Limited
05.2025 - Current
- Directed operations across 6 food courts and 29 stores, with full accountability for 5 food courts plus multi-brand operations.
- Managed 7+ DIL brands, including Vaango, Pizza Hut, KFC, Costa Coffee, Biryani By Kilo, Dil Se Chai, and infino ice cream.
- Oversaw third-party brand partners such as Burger King, Indi Jaika, Kawaii Momo, and Sabvero, aligning service delivery with business targets.
- Directed sales, P&L management, and operational excellence across portfolio to drive profitability and cost control.
- Managed licensing, statutory compliance, and partner coordination for third-party brands.
- Improved sales growth, productivity, customer experience, and cost optimization through targeted business initiatives.
- Guided manpower planning and team development while managing performance across multiple locations and brands.
- Area Manager – Food Court Vertical.
- Led operational teams to ensure efficient store management and customer satisfaction.
Multi unit manager
Burger King
Abbotsford
04.2024 - 04.2025
- Led annual planning and budgeting for sales, cost of sales, and labor cost control.
- Developed weekly and period sales forecasts and action plans that targeted and addressed sales gaps.
- Managed forecasting and inventory planning for dry, cold, and fresh supplies.
- Drove consistent Golden Brand standards across all customer touchpoints.
- Facilitated daily and weekly meetings to align operational priorities and enhance team recognition.
- Designed and executed local store marketing plans that increased store traffic and boosted sales.
- Trained and developed team members to improve service standards.
Shift supervisor (leading restaurant )
Pizza Hut
Chilliwack
04.2022 - 03.2024
- Executed suggestive selling while maintaining smooth shift operations and enhancing customer satisfaction and team engagement.
- Fostered positive work environment by prioritizing customer satisfaction and promoting team engagement during shifts.
- Ensured cost discipline by complying with cost of sales, labor, and semi-variable standards.
- Forecast product based on business requirements to minimize waste.
Area Manager for self operated business.
OYO rooms
06.2019 - 08.2021
- Held responsibility for store profitability within budget, delivering 110% sales index to budget and 20% increased profitability over budget.
- Led multi-store accountability for sales and profitability across a team of 6 RGM, 22 shift supervisors, and 76 crew members.
- Optimized store operating expenses while maintaining brand standards, contributing to overall profitability.
- Directed food cost management across multiple stores, bringing overall food cost down from 33% to 28%; completed competitor pricing and product reviews to support strong rate positioning and assortment mix.
- Executed monthly bench planning and streamlined hiring and training processes, improving team retention and stability.
- Planned daily retail and B2B sales execution on ground; managed monthly bench planning, recruitment, training, and team retention.
- Resolved guest complaints through timely action and service recovery, resulting in increased return visits and enhanced customer loyalty.
Filed trainer & Restaurant general manager
Pizza hut
03.2013 - 05.2019
- Led end-to-end restaurant operations with accountability for sales, profitability, customer experience and operational excellence.
- Managed restaurant P&L, driving sales growth and optimizing food, labor, and operating costs to enhance profitability.
- Led and developed high-performing restaurant teams through structured training, coaching and capability-building programs.
- Ensured adherence to Pizza Hut standards for product quality, food safety, service, and operational compliance to maintain brand integrity.
- Managed inventory, controlled wastage, deployed manpower, and oversaw cash controls for efficient day-to-day restaurant operations.
- Supported new store openings, operational readiness and team certification through structured training programs.
Crew member
KFC
Chandigarh
08.2011 - 03.2013
- Role Model great customer service for the team.
- Encouraged suggestive selling techniques, enhancing customer satisfaction and driving sales.
- Support team members to enhance customer experience
- Executed daily cleaning tasks to maintain store cleanliness and organization.
- Assisted management in launching new products, ensuring team readiness and effective execution.
- Customer engagement activities.
Education
Master - Airlines, tourism Hospitality Management
Punjab technical university
Chandigarh, India01-2013
Bachelor - computer science
kurukshetra university
India01-2011
Skills
- Sales forecasting
- Budget management
- Multi-brand management
- Multi-brand operations
- Operational excellence
- Sales strategies
- Training and recruitment
- People management practices
- Leadership skills
- Operations management
- Problem solving techniques
- Organizational goal alignment
- Customer feedback
- Brand compliance
- Sales forecasting
- Auditing processes
- Brand compliance
- Problem solving
- Operations management
Accomplishments
- Awarded as Best India trainer of the year 2018 with Pizza Hut, India
- Recognized by the company CFO, having a high sales and single digit B2B into OYO hotels during .
- Recognized as star performer of the region for the period of 2023 in Pizza hut Canada.
Timeline
Area Manager
Devvani International Limited
05.2025 - Current
Multi unit manager
Burger King
04.2024 - 04.2025
Shift supervisor (leading restaurant )
Pizza Hut
04.2022 - 03.2024
Area Manager for self operated business.
OYO rooms
06.2019 - 08.2021
Filed trainer & Restaurant general manager
Pizza hut
03.2013 - 05.2019
Crew member
KFC
08.2011 - 03.2013
Master - Airlines, tourism Hospitality Management
Punjab technical university
Bachelor - computer science
kurukshetra university