Veronica Maria Mane
Visakhapatnam,
Summary
HR and Transaction Investigator with extensive experience in managing Leave of Absence (LOA) cases. Proficient in case management, policy compliance, and data analysis, ensuring timely resolution of complex HR transactions. Maintains high standards of confidentiality and accuracy while delivering employee-focused solutions. Committed to adhering to organizational and legal requirements in all aspects of work.
Overview
3
3
years of professional experience
1
1
Certification
Work History
LOA CASE - DLS( HR Temp Support)
Amazon
Hyderabad
11.2024 - Current
- Assisted individuals in determining eligibility for available benefits.
- Maintained accurate case records reflecting current activity status.
- Collaborated with Human Resources to ensure accurate document completion for leave requests.
- Reviewed policies related to leaves to identify potential areas for improvement.
- Advised management on best practices for evaluating employee requests for extended leaves.
- Consulted with staff to resolve complex service issues effectively.
Transaction Risk Investigator (PQ)
Amazon
Hyderabad
07.2024 - 04.2025
- Conducted investigations into suspicious transactions to identify and mitigate risk.
- Documented evidence collected during investigations for future reference.
- Facilitated design sessions with the implementation team to define the solution.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
Transaction Risk Investigator OTC
Amazon
Hyderabad
03.2023 - 07.2024
- Performed investigation audits to review employees' work to minimize errors.
- Maintained an up-to-date understanding of anti-money laundering regulations.
- Presented feedback on gaps in internal controls and risk management processes.
- Conducted investigations and took appropriate actions to resolve concerns.
- Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
Transportation Specialist ROC
Amazon
Hyderabad
09.2022 - 03.2023
- Evaluated carrier performance against established metrics such as on-time delivery percentage, claims rate.
- Verified proper load balancing for transportation safety and transport regulatory guidance.
- Worked with providers such as freight carriers to resolve delivery problems and make schedule adjustments.
- Coordinated and managed daily transportation operations to ensure efficient delivery of goods.
- Worked with cross-functional teams to achieve goals.
Education
MBA - Human Resources Management , Operations.
Integral Institute of Advanced Management
Visakhapatnam, India07-2022
BBA - Human Resources Management
St. Joseph's College For Women (A)
Visakhapatnam, India07-2020
Skills
- Case management and benefits eligibility
- Risk assessment and data analysis
- Project management and problem solving
- Operational metrics and quality assurance
- Clear communication and investigation techniques
- Multitasking and organizational skills
Accomplishments
- Emerald Award- Recognized for outstanding performance in Disruption Management , ROC , Amazon.
- Certificate of Appreciation- Awarded for participation in the Indian Overseas Bank Internal Survey Programs.
Professional Summary
- Trained and mentored new hires.
- Mentorship for ramp investigators.
Practical Skills
- MS Office
- Basics in Tableau
- AML
- QUIP
Certification
- Diploma in Event Management: Completed a one-year certification course
- National Conference Participation: Attended a two-day conference on 'Performance of Development Programs in India'"
- English Fellowship Program: Completed a 30-hour course in business communication and leadership skills
Timeline
LOA CASE - DLS( HR Temp Support)
Amazon
11.2024 - Current
Transaction Risk Investigator (PQ)
Amazon
07.2024 - 04.2025
Transaction Risk Investigator OTC
Amazon
03.2023 - 07.2024
Transportation Specialist ROC
Amazon
09.2022 - 03.2023
MBA - Human Resources Management , Operations.
Integral Institute of Advanced Management
BBA - Human Resources Management
St. Joseph's College For Women (A)