VERONICA MARY A
Chennai
Summary
Dynamic team leader with a proven track record at Bankbazaar.com, excelling in team motivation and quality improvement. Successfully enhanced productivity through effective coaching and conflict resolution, while empowering team members to leverage their strengths. Skilled in people management and work planning, consistently achieving performance goals and fostering a collaborative environment.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Team Leader
Bankbazaar.com
04.2015 - 09.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Customer Associate
Aegis BPO
02.2013 - 03.2015
- Managed high call volumes effectively, addressing inquiries promptly and reducing wait times.
- Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
- Stretching beyond assigned duties when needed for smooth business operations.
- Consistently achieved upselling goals through personalized product offers based on customer needs analysis.
Customer Care Representative
Reliance BPO
05.2012 - 01.2013
Education
Bachelor of Arts - CORPORATE SECRETARYSHIP
BHAKATAVACHALAM MEMORIAL COLLEGE
Chennai, India 04.2001 -
High School Diploma -
EBENEZER MARCUS MAT HIGH SEC SCHOOL
Chennai, India 04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Quality improvement
People management
Mentoring
Coaching
Timeline
Team Leader
Bankbazaar.com
04.2015 - 09.2023
Customer Associate
Aegis BPO
02.2013 - 03.2015
Customer Care Representative
Reliance BPO
05.2012 - 01.2013
Bachelor of Arts - CORPORATE SECRETARYSHIP
BHAKATAVACHALAM MEMORIAL COLLEGE
04.2001 -
High School Diploma -
EBENEZER MARCUS MAT HIGH SEC SCHOOL
04.2001 -