Vetrivignesh R
IT Support Engineer (L2)
Salem
Summary
Passionate IT Support Engineer (L2) with 4+ years of hands-on experience in system administration, troubleshooting, and maintaining IT infrastructure. Skilled in resolving complex hardware, software, and network issues while ensuring smooth operations and minimal downtime. Always eager to learn emerging technologies and deliver efficient, reliable support that keeps teams productive.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Senior IT Support Engineer ( L2 )
Titan Engineering and Automation Limited
03.2023 - Current
- Hands-on experience with Azure AD and Microsoft Intune, creating and deploying user-based and device-based policies, including network and security certificates
- Experienced in iMitra ticketing tool, ServiceNow tickets
- Installed, upgraded, and configured hardware, operating systems, and application software
- Managed email configuration and troubleshooting (MS Outlook, Gmail)
- Installed, upgraded, and configured hardware, macOS laptops, and Windows 11 Pro systems
- Monitored system performance and troubleshot hardware, software, and network issues
- Managed user accounts, workstations, permissions, and access controls
- Ensured IT infrastructure security, backups, firewall, and access compliance
- Administered Active Directory, file shares, and folder permissions
- Configured and troubleshot local and network printers
- Provided technical support in person, via phone, email, and remote tools
IT Support Engineer
AB Enterprises
08.2022 - 02.2023
- Provided first-level technical support for hardware, software, and network issues to end-users
- Responded to user calls, emails, and chat requests, logging incidents in ticketing tools (ServiceNow, iMitra)
- Assisted with Windows & macOS system installations, updates, and basic maintenance
- Assisted in user account management, including creation, deletion, and access permissions
- Monitored system performance and escalated unresolved issues to L2 engineers
- Provided clear guidance and step-by-step troubleshooting instructions to users
- Maintained documentation of incidents, resolutions, and processes for future reference
IT Technical Support Intern
Kaashiv Infotech
11.2021 - 07.2022
- Installed and configured operating systems (Windows & macOS) on desktops and laptops
- Performed hardware replacement and maintenance for desktops and laptops
- Managed Windows maintenance, including upgrades, updates, and dual-boot configurations
- Provided helpdesk support, answering calls and emails, and logging cases via E-Helpline
- Communicated with end-users to troubleshoot basic hardware, software, and network issues
- Administered Active Directory, file shares, and folder permissions on the network
Education
Bachelor of Engineering - Civil Engineering
SSM Engineering College
01.2020
Diploma - Architectural assistantship
Thiagarajar Polytechnic College
01.2015
Skills
Security and Monitoring
DECLARATION
I solemnly declare that the information in this resume is true to the best of my knowledge and belief.
(Vetri vignesh)
Timeline
Senior IT Support Engineer ( L2 )
Titan Engineering and Automation Limited
03.2023 - Current
IT Support Engineer
AB Enterprises
08.2022 - 02.2023
IT Technical Support Intern
Kaashiv Infotech
11.2021 - 07.2022
Diploma - Architectural assistantship
Thiagarajar Polytechnic College
Bachelor of Engineering - Civil Engineering
SSM Engineering College