Vibha Negi
Tourism And Travel Management
Haridwar
Summary
Experienced Operations Assistant handles all types of tasks with efficient mindset. Manages all travel needs as well as organized events, conferences, corporate events and tours incentive tours, group tours and visas processing. Bringing 03 years of related experience.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
Work History
Senior Operations Executive
JTB India Pvt Ltd
04.2023 - Current
- Executing events independently with minimum intervention of senior management.
- Managing events of corporate Senior Leaderships and bigger group size of 500-600.
- Worked and successfully handled R&R event of group size of 700.
- Increased revenue generation through Backend income on files to add more profit to business.
- On ground operation handled of group size 2200 for corporate Annual Family day event.
- Consulting client with account management team on venue selection, event set up, activities as per client's approved budget.
Operations Executive
JTB India Pvt Ltd
05.2022 - 04.2023
- Handled work in Strategic Meetings Management division.
- Managed corporate Offsite, Meetings and conference events for Contracted clients.
- Handled 10-15 events in each month with no escalations.
- Worked on Vendor management as per the nature of event i.e Team Building activities, Event set up, Transportation.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Handled on ground event of 400-450 attendees efficiently.
- Revenue generated FY 2023 INR
Operations Assistant
Trinity Tours & Travels Pvt Ltd
01.2019 - 05.2020
- Managed and maintained file system covering expenses, reports and support documentation.
- Advised clients on visa and confirmed flight details for each reservation.
- Built and maintained relationships with renowned hotels and inbound/outbound guests.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Assisted operations manager with planning of routine operations and special projects (Incredible India, UNICEF India).
Travel Consultant
SDR Travel Vaidya
02.2018 - 10.2018
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Helped senior managers make effective decisions based on current and accurate reporting.
Education
MBA - Tourism And Travel Management
Dev Sanskriti Vishwavidyalaya
Haridwar, Uttarakhand 07.2016 - 05.2018
Bachelor of Arts - Yoga And Tourism
Dev Sanskriti Vishwavidyalaya
Haridwar, Uttarakhand 07.2013 - 05.2016
Intermediate - Humanities
Vidya Mandir Senior Secondary School
Haridwar, Uttarakhand 04.2011 - 04.2013
High School - English, Hindi, Math, Science, Social Science
Vidya Mandir Senior Secondary School
Haridwar, Uttarakhand 04.2010 - 03.2011
Skills
Good telephone etiquette
Microsoft Office
Project coordination
Customer Relations and Handling
Interpersonal Communication
Certification
Human Rights in Hospitality and Tourism Industry, Graphic Era University in Partnership with Uttarakhand Rights Commission, presented Research Paper "Impact of Working Environment on Quality of Work in Indian Tourism Industry"
Timeline
Senior Operations Executive
JTB India Pvt Ltd
04.2023 - Current
Operations Executive
JTB India Pvt Ltd
05.2022 - 04.2023
Operations Assistant
Trinity Tours & Travels Pvt Ltd
01.2019 - 05.2020
NSS Certificate of Appreciation for a Social work in Rural Area of Laksar, Uttarakhand
09-2018
Travel Consultant
SDR Travel Vaidya
02.2018 - 10.2018
International Conference on Trends, Issues and Women in Hospitality and Tourism Industry, Graphic Era University, Sponsored by ONGC, USERC, UCOST, Presented Research paper "Potentials and Problems of Adventure Tourism in Rishikesh"
01-2017
MBA - Tourism And Travel Management
Dev Sanskriti Vishwavidyalaya
07.2016 - 05.2018
Human Rights in Hospitality and Tourism Industry, Graphic Era University in Partnership with Uttarakhand Rights Commission, presented Research Paper "Impact of Working Environment on Quality of Work in Indian Tourism Industry"
04-2016
Mandarin (Chinese) Language Certification in Speaking
04-2016
Bachelor of Arts - Yoga And Tourism
Dev Sanskriti Vishwavidyalaya
07.2013 - 05.2016
Intermediate - Humanities
Vidya Mandir Senior Secondary School
04.2011 - 04.2013
High School - English, Hindi, Math, Science, Social Science
Vidya Mandir Senior Secondary School
04.2010 - 03.2011
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