Linux
Vibha Tidke
Software Engineer
Summary
Results-oriented Technical Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
3
3
Certificates
Work History
L2 Support Engineer
CLOUDHOSTWORLD
2 2022 - Current
- Responded to customer inquiries and provided real-time support via chat, Ticket Platform
- Assisted customers with technical issues, product information, and troubleshooting
- Resolved customer complaints and ensured customer satisfaction
- Collaborated with cross-functional teams to address customer concerns and escalate complex issues when necessary
- Maintained accurate and detailed records of customer interactions and transaction
- Assist development team for automation tool of cPanel operation with WHM-API to increase productivity of internal staff
- System Administration and Architect for customers VPS and dedicated servers with cPanel, Plesk, DirectAdmin, Hestia, LAMP.
- Configured and installed various software applications and web tools to enhance the hosting environment.
- Achieved and consistently exceeded performance targets and metrics
- Installation, Configuration and troubleshoot Application issues [ WordPress, Joomla, HTML ] for customers
- Handled Pfsense Network Firewall, CSF, Mod_security, UFW
- Troubleshoot DNS, Email, FTP and cPanel issues for customers
- Assist customer for Domain Management and domain verification process for search Engines
- Enhanced team productivity by sharing knowledge and conducting training sessions on new technologies and troubleshooting techniques.
Education
Bachelor of Engineering (ENTC) -
V.B.Kolte College Of Engineering
MBA (HR) - undefined
K.K.Wagh Institute of Education and Research
Skills
Excellent written and verbal communication skills
Strong problem-solving and analytical abilities
Proficient in using chat and messaging platforms
Deep understanding of customer service principles and practices
Technical knowledge and experience with AWS services
Ability to multitask and work in a fast-paced environment
Strong attention to detail and organizational skills
Ticketing System Experience
Application support
Backup and recovery
Security Protocols
Server Management
System Administration
Virtualization Technologies
Disaster Recovery Planning
Remote Support
Technical Support
Certification
AWS Certified Solutions Architect : ASSOCIATE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Association of Information Technology Professionals
Work Preference
Work Type
Full TimeLocation Preference
RemoteSoftware
AWS Cloud
CPanel
Plesk
Hugo
Security & Firewall
Timeline
L2 Support Engineer
CLOUDHOSTWORLD
2 2022 - Current
Bachelor of Engineering (ENTC) -
V.B.Kolte College Of Engineering
MBA (HR) - undefined
K.K.Wagh Institute of Education and Research