Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Affiliations
Work Preference
Software
Timeline
SoftwareEngineer

Vibha Tidke

Software Engineer

Summary

Results-oriented Technical Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.

Overview

3
3
Certificates

Work History

L2 Support Engineer

CLOUDHOSTWORLD
2 2022 - Current
  • Responded to customer inquiries and provided real-time support via chat, Ticket Platform
  • Assisted customers with technical issues, product information, and troubleshooting
  • Resolved customer complaints and ensured customer satisfaction
  • Collaborated with cross-functional teams to address customer concerns and escalate complex issues when necessary
  • Maintained accurate and detailed records of customer interactions and transaction
  • Assist development team for automation tool of cPanel operation with WHM-API to increase productivity of internal staff
  • System Administration and Architect for customers VPS and dedicated servers with cPanel, Plesk, DirectAdmin, Hestia, LAMP.
  • Configured and installed various software applications and web tools to enhance the hosting environment.
  • Achieved and consistently exceeded performance targets and metrics
  • Installation, Configuration and troubleshoot Application issues [ WordPress, Joomla, HTML ] for customers
  • Handled Pfsense Network Firewall, CSF, Mod_security, UFW
  • Troubleshoot DNS, Email, FTP and cPanel issues for customers
  • Assist customer for Domain Management and domain verification process for search Engines
  • Enhanced team productivity by sharing knowledge and conducting training sessions on new technologies and troubleshooting techniques.

Education

Bachelor of Engineering (ENTC) -

V.B.Kolte College Of Engineering

MBA (HR) - undefined

K.K.Wagh Institute of Education and Research

Skills

Excellent written and verbal communication skills

Certification

AWS Certified Solutions Architect : ASSOCIATE

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Association of Information Technology Professionals

Work Preference

Work Type

Full Time

Location Preference

Remote

Software

Linux

AWS Cloud

CPanel

Plesk

Hugo

Security & Firewall

Timeline

L2 Support Engineer

CLOUDHOSTWORLD
2 2022 - Current

Bachelor of Engineering (ENTC) -

V.B.Kolte College Of Engineering

MBA (HR) - undefined

K.K.Wagh Institute of Education and Research

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Vibha TidkeSoftware Engineer