Vibhanshusingh Tomar
Pune
Summary
Computer Science graduate and Coordinator at UPS Logistics, managing high-profile accounts like Amazon, Costco, JP Morgan, and AT&T. Skilled in Excel, SQL, Power BI, Salesforce, and data analysis, responsible for updating, managing, and maintaining customer accounts to ensure seamless shipping and prevent operational issues. Recognized for error-free account management, premium client satisfaction, process improvements, and team support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Co-ordinator
UPS Logistics
Pune
09.2024 - Current
- Coordinator – Accounts Implementation & Management Stability
- Acted as a key liaison between large enterprise clients (Amazon, Costco, JP Morgan, AT&T, The UPS Store, Fidelity, etc.), internal teams, and senior leadership to ensure seamless account implementation and ongoing stability for high-revenue business accounts.
- Managed account configurations, updates, and issue resolutions for premium logistics clients, ensuring error-free account functionality to prevent shipment disruptions.
- Coordinated with the Pricing Team to ensure that premium and high-volume clients consistently received accurate negotiated shipping rates.
- Handled director-level requests and client escalations with professionalism, ensuring prompt resolutions and client satisfaction.
- Conducted regular Teams calls with clients and stakeholders, addressing their requirements, aligning with internal operations, and driving smooth execution of logistics processes.
- Utilized Advanced Excel, Microsoft Office Suite, Salesforce, BI applications, and UPS proprietary tools for reporting, data analysis, and account management.
- Applied data analysis skills to track account performance, identify trends, and support decision-making for process improvements.
- Supported supervisors and team leads by:
Distributing tasks among team members and monitoring progress.
Conducting daily PCMs (pre-shift meetings) and providing team performance updates to supervisors.
Training and mentoring new agents, guiding colleagues through complex account issues, and providing resolutions. - Ensured daily closure of assigned tasks with minimal turnaround time and near-zero errors, maintaining compliance with SLAs.
- Maintained 100% attendance with no unplanned leaves, demonstrating reliability and consistency in performance.
- Recognized with 2 RNR (Rewards & Recognition) awards for outstanding performance in January and August, delivering exceptional client satisfaction and operational excellence.
Data Research Analyst
Alltake B2B
Pune
07.2023 - 02.2024
- Conducted targeted research to collect high-quality B2B leads for US and Canada clients using company tools and online platforms. Utilized advanced Excel formulas for data sorting, validation, and cleaning to ensure high accuracy. Delivered verified lead lists on tight deadlines, meeting client-specific quality benchmarks. Collaborated with cross-functional teams to understand and implement client requirements. Maintained strict confidentiality and compliance while handling sensitive business data
Education
Bachelor of Science - Computer Science
Christ College
Pune05-2024
12th - Science (PCM)
Don Bosco Junior College
Pune06-2020
10th -
Agrasen High School
Pune06-2018
Skills
Technical Skills
- SQL (queries, joins, aggregations)
- Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP, Power Query)
- Power BI & (dashboards, data visualization, interactive reporting)
- Data Cleaning, Transformation & Validation
- Salesforce & Internal Tools
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Data warehouse concepts (ETL)
Business Skills
- Requirement Gathering & Documentation
- Business Process Analysis & Improvement
- KPI & SLA Monitoring
- Financial & Revenue Analysis (basic)
- Risk Assessment & Forecasting
- Customer & Market Insights
- Stakeholder & Client Management
Soft Skills
- Problem-Solving & Critical Thinking
- Attention to Detail & Accuracy
- Communication & Data Storytelling
- Team Collaboration & Cross-Functional Coordination
- Time Management & Task Prioritization
- Leadership Support (mentoring, training, task distribution)
Certification
- Power Bi - Codebasics
- Excel - Codebasics
- Accenture Forage Data Analytics Certificate
- Sql Hackerrank Basic Certificate
- GreatLearning Data Visualization Power bi Certificate
Timeline
Co-ordinator
UPS Logistics
09.2024 - Current
Data Research Analyst
Alltake B2B
07.2023 - 02.2024
Bachelor of Science - Computer Science
Christ College
12th - Science (PCM)
Don Bosco Junior College
10th -
Agrasen High School