Vibhor Khetan
Jaipur
Summary
A results-driven Salesforce Team Lead with 10+ Salesforce certifications and 7+ years of enterprise consulting experience. Proven track record of leading high-performing teams through complex Salesforce implementations with expertise in data migration and CRM analytics. Skilled Scrum Master adept at fostering agile cultures and delivering projects on time and within scope. Demonstrates strong technical acumen combined with exceptional people leadership, mentoring capabilities, and stakeholder management.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Salesforce CRM Analytics Team Lead
Accenture
10.2024 - Current
- Lead a cross-functional team of 7 Salesforce professionals in delivering complex end-to-end implementation projects, ensuring on-time and within-budget delivery of high-quality solutions
- Serve as Scrum Master, fostering Agile practices and enabling the team to deliver incremental value through sprint planning, backlog management, and continuous process optimization
- Drive requirement gathering sessions with clients and key stakeholders to define data and process requirements, ensuring alignment with business objectives and technical feasibility.
- Mentor and coach team members to enhance their technical skills and professional development, with particular focus on data migration & visualisation activities and Salesforce best practices
- Manage team capacity, workload balancing, and task optimization to maintain high productivity and ensure skill-building opportunities across the team
- Oversee creation of complex data transformation SQL scripts, ETL processes, and data validation frameworks for multiple Salesforce objects.
- Design and implement CRM Analytics solutions including complex recipes, dataflows, and executive dashboards to drive data-driven business insights
- Conduct comprehensive knowledge transfer sessions and prepare detailed technical documentation (design documents, cut-over plans, runbooks) for smooth client operations
- Collaborate on pre-sales activities including RFP responses, proposal development, and POC delivery for potential clients
- Facilitate training and knowledge-sharing sessions for team members and client stakeholders to ensure project sustainability and client readiness
- Managed project timelines and resources to ensure timely delivery of services.
- Facilitated team meetings to improve communication and collaboration among members.
- Coordinated with stakeholders to align project goals with business objectives.
- Monitored team progress and enforced deadlines.
- Identified opportunities for process improvements, implementing changes when required.
Lead Software Engineer
Persistent Systems
03.2023 - 09.2024
- Successfully delivered data migration projects as on-site (Australia) lead, managing deliverables and client relationships in a global environment
- Applied architectural principles to Salesforce data solutions, defining scalable approaches for data migration and platform implementation
- Assessed and defined Salesforce data and process requirements through stakeholder analysis and gap assessment to meet business objectives
- Managed team delivery of end-to-end Salesforce projects with focus on Salesforce Data Migration and CRM Analytics implementation
- Worked on multiple implementation projects across Service Cloud, Sales Cloud, and Field Service Lightning, delivering high-quality solutions
- Created data transformation SQL scripts for complex Salesforce objects and integration scenarios, optimizing for performance and maintainability
- Designed complex Recipes and Dataflows in Tableau CRM Analytics with corresponding executive dashboards for business intelligence
- Mentored colleagues on data migration optimization techniques, fostering knowledge sharing and skill development within the team
- Participated in Salesforce Hackathon 2023 and achieved Top 3 ranking, demonstrating innovation and technical excellence
- Participated in RFP discussions and developed POCs for prospective clients to validate technical feasibility and project approach
Salesforce Consultant
Wipro Limited
09.2021 - 02.2023
- Worked on multiple end-to-end implementation projects delivering high-quality solutions in Salesforce Data domain
- Successfully delivered projects across Service Cloud, Sales Cloud, and Field Service Lightning Cloud platforms
- Led requirement gathering sessions with clients and stakeholders to define data migration strategy and process optimization
- Created data transformation SQL scripts for bulk data loading into Salesforce standard and custom objects
- Utilized Data Loader, Import Wizard, DbAmp, and other tools for optimized bulk data loading and integration
- Conducted detailed knowledge transfer sessions and prepared comprehensive technical documentation for smooth client operations
- Prepared design documents, KT documentation, and cut-over plans to ensure successful go-live and transition
- Conducted training sessions for team members and client stakeholders on data migration and Salesforce best practices
- Assisted colleagues with task optimization and mentoring on data migration activities
Assistant Manager (Business Solutions)
Revnomix Solutions
05.2019 - 08.2021
- Analyzed market demand and business processes through Reputation and Price Management analytics
- Identified and reconciled data errors in client datasets to ensure unbiased and accurate analysis
- Accomplished 25% increment in room revenue for entire portfolio across 15 global hotels
- Conducted business analysis to develop customized solutions for prospective clients
- Directed client meetings and produced strategic presentations for stakeholders
Front Office Executive
Corinthians Resort & Spa
12.2018 - 04.2019
- Achieved 10% increment in guest reviews through implementation of enhanced customer service procedures
- Supervised and directed Front Office team to deliver exceptional guest experiences
- Launched interactive training programs for team staff development
- Implemented new procedures to collect valuable guest feedback and improve NPS ranking
Front Office Associate
Oberoi Group of Hotels
07.2017 - 11.2018
- Reviewed and corrected booking errors in daily reservation listings
- Demonstrated proficiency in telephone and front desk reception in high-volume environment
- Resolved customer issues effectively and rebuilt client trust to improve guest satisfaction
Education
Bachelor of Science - Hotel Administration
Institute of Hotel Management
Bangalore 04.2014 - 03.2017
Skills
- CRM Analytics
- Data Migration
- Data Cloud
- Salesforce Agentforce
- Agile & Scrum Mastery
- Team Leadership
- Mentoring
- Stakeholder Management
- Requirement Gathering
- Team Leadership & Management
- Capacity planning
- Performance management
- Backlog management
- Removing impediments
- Fostering collaborative culture
- Project Management: End-to-end delivery
- Timeline management
- Risk mitigation
- Client & Stakeholder Management
- Problem Solving ability
- Process optimization
- Creative solutions
Certification
- Salesforce Associate
- Salesforce AI Associate
- Salesforce Administrator
- Salesforce App Builder
- Salesforce Sales Cloud Consultant
- Salesforce Service Cloud Consultant
- Salesforce Tableau CRM Consultant
- Salesforce Data Cloud Consultant
- Salesforce Platform Developer I
- Salesforce Sales Cloud Einstein (AP)
Accomplishments
- ACE Award (FY26 Q1)
- Most Valuable Player Award (FY24)
- Top 3 in Salesforce Hackathon 2023
Timeline
Salesforce CRM Analytics Team Lead
Accenture
10.2024 - Current
Lead Software Engineer
Persistent Systems
03.2023 - 09.2024
Salesforce Consultant
Wipro Limited
09.2021 - 02.2023
Assistant Manager (Business Solutions)
Revnomix Solutions
05.2019 - 08.2021
Front Office Executive
Corinthians Resort & Spa
12.2018 - 04.2019
Front Office Associate
Oberoi Group of Hotels
07.2017 - 11.2018
Bachelor of Science - Hotel Administration
Institute of Hotel Management
04.2014 - 03.2017